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Human factors in aviation Flashcards

1
Q

What does the “E” in PEAR Model stand for?

A
  • People who do the job;
  • Environment in which they work;
  • Actions they perform; and
  • Resources necessary to complete the job.
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2
Q

Who supposedly stated, “If there are two ways to do something, and one will result in disaster, he’ll
do it that way.”?

A

• Murphy’s Law

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3
Q

Corporate culture of get the job done at all costs would fit which Dirty Dozen factor?

A

Pressure

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4
Q

The retina is located on what part of the eyeball?

A

• Back

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5
Q

What facial feature can contribute to the blind spot?

A

• The retina entrance

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6
Q

What shape lens would be used for near-sightedness?

A

Concave Lenses

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7
Q

The most common type of color blindness “Daltonism” is the difficulty distinguishing between what
two colors?

A
  • red-green
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8
Q

At night, best results for vision can be achieved looking which way at an object?

A

Looking at one side of the object

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9
Q

The information processing involves what five stages?

A
  • Gathering information
  • Perception or assessment
  • Evaluation and decision making
  • Action/ response
  • Feedback
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10
Q

What are the three processes of Memory?

A
  • Registration
  • Storage
  • Retrieval
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11
Q

What is the main advantage of group or team responsibility?

A
  • Feel responsible
  • Each member must work together
  • Cross checking
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12
Q

What is the definition of social loafing?

A

One member don’t do anything

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13
Q

Name at least five characteristics of highly motivated people.

A
  • Goal directed
  • Purposeful behaviours
  • Optimism.
  • Bravery. …
  • Energy. …
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14
Q

On the bottom of Maslow’s Hierarchy of needs, which is the most basic need to satisfy?

A

Physiological needs

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15
Q

The best way to affect change in behaviour is with immediate or delayed punishment or reward?

A

Immediate reward

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16
Q

Name at least five characteristics of good teams?

A 
They communicate well with each other. 
They focus on goals and results. 
Everyone contributes their fair share. 
They offer each other support. 
Good leadership.
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17
Q

There are two types of leaders; what are they?

A
  • Team leader role

* An induvial the group follows

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18
Q

What is peer pressure?

A

Is the pressure an individual may feel from peers or colleagues.

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19
Q

. What are the two kinds of stress that can influence performance?

A
  • Distress

* Eustress

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20
Q

. What are some positive measures that AMTs can do to maintain fitness and health?

A
  • Well-balanced diet
  • Regular exercise
  • Stop smoking
  • Sensible alcohol intake
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21
Q

What are some symptoms of stress that may influence an AMTs work?

A
  • Physical stress
  • Psychological
  • Reactive
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22
Q

What are the effects of alcohol and drugs that may be evident?

A
  • High blood pressure.
  • Gastritis, or inflammation of the stomach.
  • Heart disease.
  • Liver disease
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23
Q

. Describe how sleep debt builds up

A

Each night we sleep less causing sleep deprive

24
Q

What is sleep inertia and how long does it usually last?

A

Can last 15 minutes and it is brief time of confusion, poor memory

25
Q

What is the definition of a drug?

A

Drug is any substance that brings physical or psychological changes

26
Q

What should happen if noise cannot be eliminated to protect hearing?

A

Earmuffs and ear plugs

27
Q

What are some of the dangerous substances that AMTs are exposed to?

A

Fuels, chemicals, toxic metals, and solvents

28
Q

What are some of the ways that solvents can enter your system and cause damage?

A

Digestive, skin, respiratory

29
Q

Five major disorders arise from heat exposure. What are they?

A
  • Heat stroke
  • Heat exhaustion
  • Heat cramps
  • Heat syncope
  • Heat rash
30
Q

Heat loss originates from what three processes?

A

conduction, convection, radiation, and evaporation.

31
Q

A positive safety culture includes?

A
  • Safe physical place
  • Positive social environment
  • Workplace that focuses on tasks that need to be carried
32
Q

Planning for planned and unplanned tasks involves making sure which resources are available?

A

Tasks, equipment, and spares

33
Q

What is the main concern of repetitive tasks?

A

Complacent

34
Q

. What are two ways the AMT can help during visual inspection?

A

Eddy currents and fluorescent penetrant inspection

35
Q

Where can you find information on performing specific tasks?

A

Appropriate manuals

36
Q

. Success breeds complacency, what does complacency breed?

A

Complacency breeds failure

37
Q

What are the most common ways to communicate?

A
  • Speaking
  • Writing
  • Visual images
  • Body language
38
Q

What is the % of error rate in work settings for oral communication?

A

3%

39
Q

What is “Simplified English”?

A

help second-language speakers of English to unambiguously understand technical manuals written in English.

40
Q

What are the four steps in effective communication?

A
  1. Someone transmits information
  2. Someone receives information
  3. Receiver understands information
  4. Confirm to the transmitter
41
Q

. What information is typically received at shift handover?

A
  • Tasks that have been completed
  • Tasks in progress
  • Tasks to be carried out
42
Q

How can AMTs keep up to date?

A
  • Undertaking update courses
  • Reading briefly material memos
  • Studying maintenance manual amendments
43
Q

What does the PEAR Model acronym stand for?

A
  • People who do the job;
  • Environment in which they work;
  • Actions they perform; and
  • Resources necessary to complete the job.
44
Q

. Lack of Communication; Lack of Knowledge; Complacency are factors in which error model?

A

Dirty dozen

45
Q

Which model explains how liveware (humans) interact with three other elements?

A

ICAO SHELL Model

46
Q

What are two kinds of unintended errors?

A
  • Slips

* lapses

47
Q

What are two kinds of intended errors?

A
  • Mistakes

* Violations

48
Q

What does the “Window of Opportunity” stand for in the Swiss Cheese Model?

A

Is the opportunity refer to those activities and latent errors to contribute to an accident

49
Q

MEDA is based on what three principles?

A
  • Mechanics don’t intend to make mistakes
  • Errors results from a variety of workplace
  • Management can fix the factors that contribute to it
50
Q

What is the MEDA Process?

A
  • Events
  • Decision
  • Investigation
  • Prevention strategies
  • Feedback
51
Q

When first conducting a Job Hazard Analysis, priority should go to the which types of jobs?

A

List jobs with hazards that present unacceptable risks

52
Q

What usual color combination are Caution Signs? What color combination are Hazard Signs?

A
  • Yellow
  • Blue
  • red
53
Q

If you cannot eliminate the hazard completely, what is the last step in the process to protect
workers?

A

• substituting (entirely or partly) the hazard with something with a lesser risk

54
Q

When performing a Job Hazard Analysis (JHA), what should be considered?

A
  • What can go wrong
  • Consequences
  • How will it arise
  • What contributing factors
  • How likely
55
Q

When preparing for an emergency, which issues should be addressed?

A
  • Nature of emergency.
  • Degree of emergency.
  • Size of organization.
56
Q

. Who should be involved in developing a Job Hazard Analysis (JHA)?

A
  • Involve your employees

* you

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