Human Communication

Question 1

Communication

Answer 1

• a complex process that involves sending and receiving a message
• most effective when the message has the impact on the receiver that was intended by the sender

Question 2

Communication process

Answer 2

1) a message is received
2) the message is processed according to the individuals frame of reference which includes family, friends, culture, religion, education, beliefs, habits, interests, desires, needs, etc.
3) a message is sent in response - this feedback may be verbal or non verbal

Question 3

Goals of communication

Answer 3

1) physical needs to survive (i.e. Food, shelter, safety)
2) social needs to belong (i.e. strengthening social bonds by supporting and teaching)
3) ego needs to feel good about self and behaviour (i.e. acceptance and approval as an individual)

Question 4

Types of communication

Answer 4

1) Non verbal communication (93%)
2) verbal communication (7%)

Question 5

Non verbal communication

Answer 5

• used to enhance a verbal message
  • body language: posture, facial expressions, eye movements, gestures.
  • tone of voice ( saying something with a different attitude, sarcastic)
  • physical space - a distance established for both casual and formal communication
• depends on culture, situation, and individual
• closer = comfortable emotional relationship
• farther = distant emotional relationship
  • Objects - used as cues or props (furniture)
  • touch - can convey a great deal of information
  • smell (different perfume scents)
  • symbols - objects, words, actions that represent something else (writing, drawing, colours, shapes, jewelry, clothing)

Question 6

Verbal communication

Answer 6

• spoken words

Question 7

Barriers to effective communication

Answer 7

• one way communication
• inadequate vocabulary
• inattention
• emotional blocks
• bias
• jargon
• slang

Question 8

One way communication

Answer 8

(No questions)
- without feedback it is difficult to adjust the language or the message accordingly

Question 9

Inadequate vocabulary

Answer 9

(The thingy over there, swearing)
- inability to express thoughts with words leads to difficulty in communicating

Question 10

Inattention

Answer 10

(Distracted)
- preoccupation interferes with the communication process

Question 11

Emotional blocks

Answer 11

(In the moment)
- the feeling or the mindset of one of the communicators can effect how the message is interpreted

Question 12

Bias

Answer 12

(Predetermined)
- preconceived opinions of people affect how the message is interpreted

Question 13

Jargon

Answer 13

(Grand slam -baseball)
- highly specialized, technical, or complicated language often hides communication
- usually understood within (but not outside) of the group

Question 14

Slang

Answer 14

• a special language used by a particular social group
• saves time (shorthand) ; provides a more precise reference or description, reinforces and maintains group solidarity