Human Behavior and Effective Communication Flashcards
1
Q
What defense mechanisms are there?
A
Compensation Projection Rationalization Denial Reaction Formation Resignation Displacement
2
Q
What are 3 elements of effective communication?
A
The source
The symbol
The receiver
3
Q
What are the barriers to effective communication?
A
Lack of common experience
Confusion between symbol and symbolized object
Overuse of abstractions
Interference
4
Q
What are the human needs?
A
Physiological Safety Social love and belonging Self-Esteem Self Actualization
5
Q
How many Human needs can we teach?
A
5/6
6
Q
What methods of Presentation are there?
A
Lecture
Demonstration
Method
Guided Discussion
7
Q
Teaching Process is broken down into 4 steps
A
Preparation
Presentation
Application
Review/Evaluation
