HRM Flashcards

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1
Q

HRM

A

formal systems devised for management of people

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2
Q

responsibilities?

A

staffing
employee compenstion and benefits
defining and designing work

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3
Q

Key processes

A
  1. Human resource planning ( recruiting, selecting, hiring, training, induction, evaluation, promotion and layoff
  2. Employee remuneration and benefits administration
  3. performance management
  4. Employee relations
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4
Q

Benchmarking people processes

A
  1. Improvising
  2. Leading
  3. Supporting
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5
Q

General policies

A
health and safety 
first aid
smoking 
criminal record chech up 
data protection 
information services
personal property 
time off for training 
breastfeeding 
social media
recognition and procedure agreement 
wider deployment
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6
Q

Employee benefits

A
brochure
retirement 
relocation 
professional fees
childcare vouchers
cycle2work scheme
car share
halthcare plan
employee assistance  program
recognition award
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7
Q

Employee pay policy / documents

A
pay dates
grading appeal procedure
job evaluation appeals process
overtime policy 
over time authorization from 
salary bands 
reward philosphy and strategy 
pay guidlines
equal pay statements
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8
Q

Employee relations policy

A
disciplinary procedure
code of conduct 
grievance procedure
diversity policy 
weelbeing 
substance misuse
whistleblowing policy 
dignity at work 
redundancy policy 
notice periods
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9
Q

Recruitment and selection policies

A
recruitment ans selection 
salary bands
job opportunities
employee action report 
assignment process
skills request form
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10
Q

For small companies

A

may not be a part of structure

external support via

  • consultants
  • banks
  • government advice
  • trade unuons
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11
Q

key emplyoment laws

A

Is the area of law regulating the relationship b/w employee and employers - includes what employers can expect from employees , what employers can ask employees to do and employees rights at work

maternity/paternity leave

leave absence form

agency workers regulation

health and safety

disability

dismissal in workplace

equality act

flexible working

industrial action labour law

national min wage

working time regulations etc.

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12
Q

Employees stay when ;

A

paid well

good benefits

inetersting and challenging job

feel involved

feel recognized , valueed and appreciated , empowered
, trusted

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13
Q

Why they leave?

A

relationship with managment

lack of career prospects

no recognition , value or reward

politics

mundane work

excessive travel

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14
Q

Change and the role of the leader

A

TIM WOODS

transportation
inventory 
motion 
waiting 
over production 
over processing 
defects 
skills
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15
Q

Situatuonal leadership

A
  1. Basic needs - safety, security, food water, warmth, rest
  2. Pyschological needs - intimate relationships, friends, prestige and feeling accmplished
  3. Self-fulfillment needs - achieving ones full potential
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16
Q

Skill / Will

A
  1. High skill , low will
  2. High Skill, high will
  3. Low skill, low will
  4. low skill, high will
17
Q

Tao of coaching ( max landberg)

A
  1. Guide
  2. delegate
  3. direct
  4. excite
18
Q

Guide ( low skill, high will)

A

reduce risks, obstancles, contraints

provide tools, training, guidance, caoching, feedback up front

relax control as progress is shown

19
Q

Delegate ( high skill, high will )

A

provide freedom in job methodolgy

communicate trust and recog

develop stretch goals, broaden responsibilities

treat as partner

20
Q

Direct ( low skill, low will)

A

provide clear brifing
identify motives
develop vision of success

structure quick wins , train , coach patiently

supervise with frequent feedback and clear expectations

21
Q

Excite ( high skill, low will)

A

identify reason of low will

develop intrinsic motivatuion, incentives , value alignment

monitor and provide recognition to reinforce positive behaviour