HRM 481 Exam #2 Part 2 Flashcards

Memorize all study terms!

1
Q

Three best practices for employee
engagement __________,
_____________, and ____________.

A
  1. Training
  2. Mentorship
  3. Committing to long-term development
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

This type of assessment __________________ looks at,
observable performance on the job, simulated aspects
of the job and observable measures.

A

Work behavior assessments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Even the highest assessment
development and administrative
costs generally pale in
comparison to costs associated
with _____________or
______________ employees.

A

Unproductive, unsuccessful

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Assess skills the candidate has
already learned.
Measure a variety of mental
abilities, such as verbal and
mathematical skills, logic,
reasoning, and reading
comprehension.

A

Cognitive test

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Can be effective in
combination with cognitive
ability- conscientiousness,
openness, emotional stability.

A

Personality assessment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Retention is more than just
staying with a company it is:
__________________
and________________.

A
  1. Meaningful work
  2. Appealing perks
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

_________________can be
voluntary or involuntary and
some is good but it does cost
the company time and
money and affects morale.

A

Turnover

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Facilitate engagement when they show
gratitude, amplify accomplishments and
communicate well and often and emphasis
on positive feedback is the critical job of a
__________________.

A

Managers and Front-line supervisors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

___________________leadership is
defined as individual consideration
and support for the employee.

A

Transformational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Establishing_________is
important to job candidates
as this shows the process
and decisions are fair in the
recruitment process.

A

Equity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Effective predictors of job
performance are
measured by acquired
____________.

A

KSAs - Knowledge, Skills, and Abilities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Job experts assist in creating a
list of work activities and
competencies workers need
assists in a
_______________.

A

Job analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Measure the general ability
or capacity to learn or
acquire a new skill is
__________test.

A

Aptitude

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

A _______________ assessment looks at a candidate on the basis of possibly organizational citizenship behavior.

A

Discretionary assessment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

_____________
assessments measure
attitudes and experiences
related to honesty and
dependability.

A

Integrity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

______________is broader
than satisfaction. An
outcome driven concept,
that can lead to high
business level performance
and employee performance.

A

Engagement

17
Q

________________ involves
more than orientation by
assisting the new employee
in developing positive
working relationships with
their supervisor, coworkers
and other employees.

A

Onboarding

18
Q

Engagement relates to the overall person involving: __________, _______, _______, and more.

A
  1. Physical,
  2. Social,
  3. Psychological needs
19
Q

________________provides new
assessment techniques with the use
of algorithms concerning
performance and retention.

A

Machine Learning and AI

20
Q

_______________leadership
is promoting both positive
psychological capacities and
a positive ethical climate to
foster self- development and
greater self-awareness.

A

Authentic

21
Q

Doing a job well and feeling
equipped is what part of HR
________________ and ____
_________.

A

Retention and Development

22
Q

Working like a consultant
and changing/difficult
situations in HR can take
time but
can_________________ and
__________________.

A

[Help…]
1. Look at new approaches
2. Overcome obstacles

23
Q

Gallup poll reveals employee
engagement is critical in
what areas.____________
and_______________.

A
  1. Profit and Productivity
  2. Decrease in safety incidents and quality defects
24
Q

_____________ in retention
are key in the treatment of
employees, motivating
segments of the workforce
and monitoring overall
treatment of a diverse
workforce.

A

Culture considerations

25
Q

Retention evaluation can be answered with what
questions?

A
  1. Previous years turnover?
  2. What are other industries doing?
  3. Cost patterns in departments?