HRM 411 Midterm Flashcards
5 steps of OD process
- identify opportunities or problems
- dig and diagnose
- select solutions
- implement change
- evaluate and sustain change
change sponsor
- sponsor is typically a leader within the organization who has authority over the part of the
organization where the change will occur - has the influence and
resources to help ensure the success of the change effort
gap analysis
step 1: Establishing the desired level of performance
step 2: Measuring current performance
step 3: Evaluating the gap
gap analysis-outcomes
financial/operational results
gap analysis-choosing metrics
use metric that’s already been used and if it doesn’t exist, come up with something new. Ex. use a questionnaire.
gap analysis-desired level of performance
choose an outcome/goal and not just a behavior.
vision
defines “done”. the final destination
mission
mission of a project is to achieve the vision. the push to go and get it
proximate vs root cause
root is very bottom, proximate is a layer or two above the root cause.
five why’s
helps us get to the root cause
congruence model
see image
bright spot
a solution that already worked for someone else to the same problem
change initiators
on top of the change process. the one who trigger the change process. the board, the executives, other senior leaders.
change partners
the groups that work “on” the change. design, deliver, develop the change. ex. internal experts, unions, media, general public.
change recipients
‘in’ the change process. they receive the change. ex. users, consumers, clients,
