HR (Role)

Question 1

Strategic role - GOALS

Answer 1

(Cabclaw) → Corporate culture → Benchmarking key variables → Changes in staff turnover → Absenteeism → Accident → Level of disputations → Worker satisfaction – increased productivity

Question 2

Strategic ROLE of HRM

Answer 2

WHAT: Is the total relationship between employees and the employers
- At times, it often involves conflict and the need for ways to resolve this conflict
- Recruitment, equal opportunity, training, development separation
- This management is to ensure the strategic goals of the business
Strategic Role of HR
- Is to provide the business with the people who have the skills, attributes and behaviours the business will require if it is to achieve is strategic goals

Question 3

Interdependence

Answer 3

OPS: Manufacturing, provision of services, other value adding, turning raw materials and resources into outputs of finished goods, domestic/goal
MARKETING: Product design, sales, advertising, market segmentation, product, price, promotion, people, physical evidence and processes
FINANCE: Administration, financial management, financial planning, management and change
HR: Incorporating industrial relations, human resources management, personnel

Question 4

Outsourcing

Answer 4

WHAT: Refers to the use of external provides to perform activities
- Use of specialists can perform the activity at a lower cost and more effectively and thereby allowing the business to focus on core activities
- Widely used in business and increasingly so → Recruitment → Induction → Leadership training → Mediation → Outplacement → Payroll
FORMS: Labour hire/employment agency, independent contractors, outsourced suppliers
WHY: Allows firm to focus more on their core business as they grow
- Outsourcing experts in the HR assist by planning growth, development and management of staff during this phase
- Employment agencies are often used for low skill requirements
- Training is another area where many firms choose to use outsourcing

Question 5

HR Functions

Answer 5

WHY/WHAT: Allows firm to focus more on their core business as they grow → Higher value added
HR functions commonly outsourced:
Recruitment
Induction
Leadership training
Mediation
Outplacement (support services for employees leaving the business)

Question 6

Using contractors

Answer 6

Define: A contractor is an external provider of services to a business. It may be an individual or a business.
Domestic
- Use of contractors can be cost-effective and provide flexibility
Global - Use of contractors in a global setting are quite significant due to labour law variations, skills
WHY: As it helps the business meet its strategic goals
ADV: 1. Focus on their resources on essential business activities 2. Access to expertise 3. Benefits of fresh ideas 4. Potential to improve the quality/productivity
DIS: 1. Difficult to control reliability and quality 2. Cultural differences 3. Security issues