HR Effectiveness

Question 1

CORPORATE CULTURE

Answer 1

WHAT: Corporate culture is the shared beliefs and values within the business
Indicators:
→ Commitment - demonstrated by employee behaviour/attitudes → Willingness to participate and accept change (adaptability)→ Loyalty to the business→ Unity as a group → Team dynamics and cohesion → Productivity and efficiency

Question 2

ABSENTEEISM

Answer 2

WHAT: Absenteeism refers to employee absences, on an average day, without sick leave or leave approved in advance.
This is a cost to the business.
Describe:
Includes: Unscheduled absences, Lateness/Early departure from work - illustrates lack of commitment

Question 3

ACCIDENTS

Answer 3

Define: Accidents refers to work related injuries. 
Describe: 
Due to: 
Arduous physical labour
Unsafe working conditions
Unsubstantial training provided

Question 4

WORKER SATISFACTION

Answer 4

WHAT: Worker satisfaction refers to the attitude, opinions and level of motivations of employees with their job.
Describe:
Directly relates to:
Quality of production

Question 5

CHANGE IN STAFF TURNOVER

Answer 5

WHAT: Staff turnover refers to the number of employees leaving an organisation relative to the total number of staff. It is represented as a percentage (%).
Indicators include: Staff leaving - Numbers seeking transfer - Retirements - Number of applicants for vaccines - Average staff turnover rates in Australia 12-15% per year.

Question 6

LEVELS OF DISPUTATION

Answer 6

WHAT: Level of disputation refers to the level of formal or informal disagreement between employers and employees.
Describe: Employees dispute businesses over:
- Managerial policy - Choice to make positions redundant - Remuneration - Discrimination - Lack of work/life balance

Question 7

BENCHMARKING KEY VARIABLES

Answer 7

WHAT: Benchmarking involves measuring an employee’s performance or that of the business against established standards or other similar businesses or best practice.
DESCRIBE:
Informal benchmarking - includes strategies such as networking through informal discussions with colleagues in other businesses, undertaking visits to other businesses, researching best practice online anda trending conferences.

Question 8

BENCHMARKING KEY VARIABLES: Describe continued

Answer 8

Performance benchmarking - involves comparing the levels of a process/activity with other businesses
Best practice benchmarking - involves comparing performance levels with those of another best practice business in specific areas using a structured process to gain skills and knowledge and to modify organisational processes
Balanced scorecard benchmarking - is used for measuring whether the activities of a business are meeting its objectives established in the strategic plan. It benchmarks key performance variables with targets aligned with the strategic plan.