HR Planning & Organizational Effectiveness Flashcards

1
Q

The formulation of organizational missions, goals, objectives and action plans for achievement that explicitly recognize the competition and the impact of outside environmental forces

A

Strategy

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2
Q

The collective sum of employees attributes, experience, knowledge, and commitment invested in the organization

A

Human capital theory

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3
Q

ROI can be calculated as

A

Total revenue -(operating expenses- total compensation costs) / total compensation cost

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4
Q

Behavioural Theory suggests

A

Different HR strategies are required to influence the diverse behaviours of employees
Eg. via recruitment, selection, training, compensation and performance

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5
Q

Resource based view theory suggests

A

That the management of resources and capabilities will lead to competitive advantage resulting in superior performance and value creation

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6
Q

Resource based view resources and capabilities include

A

Resources :

1) Human Resources
2) Proprietary Knowledge
3) Reputation

Capabilities:

1) Adaptability
2) Flexibility
3) Speed if bringing new products to market

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7
Q

Human capital theory economists view the organization as having control over 3 types of resources in the production of goods and services including:

A

Land
Labour
Capital

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8
Q

Characteristics of an effective Hr strategy include:

A

External fit & Internal fit

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9
Q

HR programs must Align with or fit the overall strategy of the organization

A

External fit

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10
Q

HR must fit with other functional areas such as marketing and among HR programs

A

Internal Fit

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11
Q

Aligning HR strategy with business strategy can be done in one of 3 ways:

A

1) start with organizational strategy then create HR strategy
2) start with HR competencies the craft corporate strategies
3) combination of both in a form of reciprocal relationship **best method

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12
Q

Strategy formulation

A

The entire process of conceptualizing the mission of an organization, identifying the strategy and developing long range performance goals

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13
Q

Strategy Implementation

A

Those activities that employees and managers of an organization undertake to enact the strategic plan, to achieve the performance goals

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14
Q

Pepsi co Canada has expanded to 7 countries in South America. All managers are Canadian citizens. The company relies on ?

A

Home country national

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15
Q

Jim upon of Korea has been sent by Hyundai to the USA to head their finance department. He is considered?

A

Expatriate or home country national

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16
Q

Richard johnson, an American citizen, is a senior manager in a telecom company based in Texas. He is currently posted in and works from the company’s subsidiary in Uganda, Africa. Richard is a _____?

A

Parent Country National

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17
Q

When an American company employs a Mexican citizen for its subsidiary in Mexico this is an example of ?

A

Host country national

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18
Q

A cluster of competencies related to using the levers available to HR professionals to maximize the performance of organizations, teams, and individuals within the context of executing the organizations strategy

A

Organizational Effectiveness

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19
Q

Environmental Factors

A
Economic change
Globalization
Political and legislative factors
Technological factors
Demographic factors
Social/cultural factors
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20
Q

Corporate strategy

A

Organizational level decisions that focus on long term survival

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21
Q

3 corporate strategies

A

Restructuring
Growth
Stability

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22
Q

Restructuring strategies include (4)

A

Turnaround strategy
Divestiture
Liquidation
Bankruptcy

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23
Q

An attempt to increase the viability of an organization

A

Turnaround strategy

24
Q

The sale of a division or part of an organization

A

Divestiture

25
The termination of a business, plants are closed and the sale of its assets
Liquidation
26
A formal procedure in which an appointed trustee in bankruptcy takes possession of a business’s assets and disposed of them in an orderly fashion
Bankruptcy
27
Perceptions of justice (3)
Procedural justice Interactional justice Distributive justice
28
Procedural justice
Procedures or rules used to determine which employees will be downsized
29
Interactional justice
The interpersonal treatment employees receive during the implementation of the downsizing decision
30
Distributive justice
The fairness of the downsizing decision
31
4 growth strategies
Incremental growth International growth Acquisition Merger
32
Can be attained by expanding the client base, increasing products/services, changing the distribution networks or using technology
Incremental growth
33
Can be attained by seeking new customers or markets by expanding internationally
International growth
34
The purchase of one company by another
Acquisition
35
Merger
Two organizations combine resources and become one
36
Stability strategies
These are maintenance strategies where companies do not wish to see their company grow - called status quo, neutral, do nothing strategies
37
HRM issues, functions, policies, and practices that result from the strategic activities of multinational enterprises and that affect the international concerns and goals of those enterprises
Strategic IHRM
38
4 stages of growth as multinationals evolve
1) Domestic Strategy 2) Multidomestic Strategy 3) Multinational Strategy 4) Global Strategy
39
Host country nationals
Individuals from the subsidiary country who know the foreign cultural environment well
40
Parent country nationals
Individuals from headquarters who are highly familiar with the firms products and services as well as with its corporate culture
41
Third country nationals
Individuals from a third country who have intensive international experience and know the corporate culture from previous working experience with corporate branches in the third country
42
Expatriate / Home country national
Any individual who gives up residence in his/her home country to take up residence in a foreign country either temporarily permanently
43
7 steps of strategic planning process
1) Mission, vision, values 2) develop objectives 3) analyze external environment 4) competitive position 5) competitive advantage 6) implement strategy 7) evaluate
44
A clear and compelling long term goal that serves to unite an organizations efforts
Vision statement
45
An articulation of the purpose of the organization and the value it creates for customers
Mission statement
46
Basic beliefs that govern individual and group behaviour in the organization
Value statement
47
Soft goals
Targets for social conduct - be ethical or environmentally responsible
48
Hard goals
Hard data, facts, #’s. Eg. to increase profitability in 2022 by 7%
49
External environment vs internal environment
External =threats and opportunities | Internal = strengths and weaknesses
50
Overall low cost provider of a product/service that appeals to a broad range of customers
Low cost leader strategy | Eg McDonalds/Burger King
51
Differentiate the product offerings from rivals that appeal to a broad range of buyers
Broad differentiation strategy | Eg. The whopper with frills or the McRib
52
Niche members a product / service customized to their tastes/requirements
Focused or Market niche strategy based on differentiation. ( Burger from the keg they make it with sirloin) or Rolls Royce
53
More value for the money by emphasizing both low cost and upscale difference
A best cost provider strategy | Eg. East side Mario’s burger comes with fries, salad and service or Honda
54
Concentrating on a narrow buyer segment and out competing rivals on the basis of lower cost
A focused or niche market strategy : lower cost | Eg. Red lobster
55
Getting rid of unprofitable products, imposing layoffs, making the organization more efficient or attempting to reposition it with new products is an example of which restricting strategy ?
Turnaround Strategy
56
Getting rid of unprofitable products, imposing layoffs, making the organization more efficient or attempting to reposition it with new products is an example of which restricting strategy ?
Turnaround Strategy
57
What are the four designated groups
People of aboriginal decent Women Persons with disabilities Members of visible minorities