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CHRP Test Prep > HR Planning & Organizational Effectiveness > Flashcards

HR Planning & Organizational Effectiveness Flashcards

1
Q

The formulation of organizational missions, goals, objectives and action plans for achievement that explicitly recognize the competition and the impact of outside environmental forces

A

Strategy

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2
Q

The collective sum of employees attributes, experience, knowledge, and commitment invested in the organization

A

Human capital theory

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3
Q

ROI can be calculated as

A

Total revenue -(operating expenses- total compensation costs) / total compensation cost

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4
Q

Behavioural Theory suggests

A

Different HR strategies are required to influence the diverse behaviours of employees
Eg. via recruitment, selection, training, compensation and performance

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5
Q

Resource based view theory suggests

A

That the management of resources and capabilities will lead to competitive advantage resulting in superior performance and value creation

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6
Q

Resource based view resources and capabilities include

A

Resources :

1) Human Resources
2) Proprietary Knowledge
3) Reputation

Capabilities:

1) Adaptability
2) Flexibility
3) Speed if bringing new products to market

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7
Q

Human capital theory economists view the organization as having control over 3 types of resources in the production of goods and services including:

A

Land
Labour
Capital

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8
Q

Characteristics of an effective Hr strategy include:

A

External fit & Internal fit

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9
Q

HR programs must Align with or fit the overall strategy of the organization

A

External fit

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10
Q

HR must fit with other functional areas such as marketing and among HR programs

A

Internal Fit

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11
Q

Aligning HR strategy with business strategy can be done in one of 3 ways:

A

1) start with organizational strategy then create HR strategy
2) start with HR competencies the craft corporate strategies
3) combination of both in a form of reciprocal relationship **best method

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12
Q

Strategy formulation

A

The entire process of conceptualizing the mission of an organization, identifying the strategy and developing long range performance goals

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13
Q

Strategy Implementation

A

Those activities that employees and managers of an organization undertake to enact the strategic plan, to achieve the performance goals

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14
Q

Pepsi co Canada has expanded to 7 countries in South America. All managers are Canadian citizens. The company relies on ?

A

Home country national

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15
Q

Jim upon of Korea has been sent by Hyundai to the USA to head their finance department. He is considered?

A

Expatriate or home country national

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16
Q

Richard johnson, an American citizen, is a senior manager in a telecom company based in Texas. He is currently posted in and works from the company’s subsidiary in Uganda, Africa. Richard is a _____?

A

Parent Country National

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17
Q

When an American company employs a Mexican citizen for its subsidiary in Mexico this is an example of ?

A

Host country national

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18
Q

A cluster of competencies related to using the levers available to HR professionals to maximize the performance of organizations, teams, and individuals within the context of executing the organizations strategy

A

Organizational Effectiveness

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19
Q

Environmental Factors

A 
Economic change
Globalization
Political and legislative factors
Technological factors
Demographic factors
Social/cultural factors
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20
Q

Corporate strategy

A

Organizational level decisions that focus on long term survival

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21
Q

3 corporate strategies

A

Restructuring
Growth
Stability

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22
Q

Restructuring strategies include (4)

A

Turnaround strategy
Divestiture
Liquidation
Bankruptcy

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23
Q

An attempt to increase the viability of an organization

A

Turnaround strategy

24
Q

The sale of a division or part of an organization

A

Divestiture

25
Q

The termination of a business, plants are closed and the sale of its assets

A

Liquidation

26
Q

A formal procedure in which an appointed trustee in bankruptcy takes possession of a business’s assets and disposed of them in an orderly fashion

A

Bankruptcy

27
Q

Perceptions of justice (3)

A

Procedural justice
Interactional justice
Distributive justice

28
Q

Procedural justice

A

Procedures or rules used to determine which employees will be downsized

29
Q

Interactional justice

A

The interpersonal treatment employees receive during the implementation of the downsizing decision

30
Q

Distributive justice

A

The fairness of the downsizing decision

31
Q

4 growth strategies

A

Incremental growth
International growth
Acquisition
Merger

32
Q

Can be attained by expanding the client base, increasing products/services, changing the distribution networks or using technology

A

Incremental growth

33
Q

Can be attained by seeking new customers or markets by expanding internationally

A

International growth

34
Q

The purchase of one company by another

A

Acquisition

35
Q

Merger

A

Two organizations combine resources and become one

36
Q

Stability strategies

A

These are maintenance strategies where companies do not wish to see their company grow - called status quo, neutral, do nothing strategies

37
Q

HRM issues, functions, policies, and practices that result from the strategic activities of multinational enterprises and that affect the international concerns and goals of those enterprises

A

Strategic IHRM

38
Q

4 stages of growth as multinationals evolve

A

1) Domestic Strategy
2) Multidomestic Strategy
3) Multinational Strategy
4) Global Strategy

39
Q

Host country nationals

A

Individuals from the subsidiary country who know the foreign cultural environment well

40
Q

Parent country nationals

A

Individuals from headquarters who are highly familiar with the firms products and services as well as with its corporate culture

41
Q

Third country nationals

A

Individuals from a third country who have intensive international experience and know the corporate culture from previous working experience with corporate branches in the third country

42
Q

Expatriate / Home country national

A

Any individual who gives up residence in his/her home country to take up residence in a foreign country either temporarily permanently

43
Q

7 steps of strategic planning process

A

1) Mission, vision, values
2) develop objectives
3) analyze external environment
4) competitive position
5) competitive advantage
6) implement strategy
7) evaluate

44
Q

A clear and compelling long term goal that serves to unite an organizations efforts

A

Vision statement

45
Q

An articulation of the purpose of the organization and the value it creates for customers

A

Mission statement

46
Q

Basic beliefs that govern individual and group behaviour in the organization

A

Value statement

47
Q

Soft goals

A

Targets for social conduct - be ethical or environmentally responsible

48
Q

Hard goals

A

Hard data, facts, #’s. Eg. to increase profitability in 2022 by 7%

49
Q

External environment vs internal environment

A

External =threats and opportunities

Internal = strengths and weaknesses

50
Q

Overall low cost provider of a product/service that appeals to a broad range of customers

A

Low cost leader strategy

Eg McDonalds/Burger King

51
Q

Differentiate the product offerings from rivals that appeal to a broad range of buyers

A

Broad differentiation strategy

Eg. The whopper with frills or the McRib

52
Q

Niche members a product / service customized to their tastes/requirements

A

Focused or Market niche strategy based on differentiation. ( Burger from the keg they make it with sirloin) or Rolls Royce

53
Q

More value for the money by emphasizing both low cost and upscale difference

A

A best cost provider strategy

Eg. East side Mario’s burger comes with fries, salad and service or Honda

54
Q

Concentrating on a narrow buyer segment and out competing rivals on the basis of lower cost

A

A focused or niche market strategy : lower cost

Eg. Red lobster

55
Q

Getting rid of unprofitable products, imposing layoffs, making the organization more efficient or attempting to reposition it with new products is an example of which restricting strategy ?

A

Turnaround Strategy

56
Q

Getting rid of unprofitable products, imposing layoffs, making the organization more efficient or attempting to reposition it with new products is an example of which restricting strategy ?

A

Turnaround Strategy

57
Q

What are the four designated groups

A

People of aboriginal decent
Women
Persons with disabilities
Members of visible minorities

CHRP Test Prep (5 decks)

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