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SHRM-CP 2021 > HR Competency > Flashcards

HR Competency Flashcards

1
Q

Define Motivation

A

Motivation

Factors that initiate, direct, and sustain human behavior over time.

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2
Q

Define Emotional intelligence (EI)

A

Emotional Intelligence

Ability to be sensitive to and understand one’s own and others’ emotions and impulses.

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3
Q

Define Social Intelligence

A

Social Intelligence

Ability to create connections or rapport with others.

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4
Q

Define Confidentiality

A

Confidentiality

Treatment of personal information that has been disclosed to another person or organization.

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5
Q

Define Bribery

A

Bribery

Exchange of anything of value to gain greater influence or preference.

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6
Q

Define Transparency

A

Transparency
Extent to which an organization’s agreements, dealings, information, practices, and transactions are open to disclosure and review by relevant persons

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7
Q

Define Code of conduct

A

Code of conduct

Principles that guide decision making and behavior in an organization.

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8
Q

What is the stakeholder concept?

A

Stakeholder concept

Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities.

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9
Q

What is networking?

A

Networking

Process of developing mutually beneficial contacts through the exchange of information.

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10
Q

What is negotiation?

A

Negotiation

Process by which two or more parties work together to reach agreement on a matter.

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11
Q

What is a principled negotiation?

A

Process in which negotiators aim for mutual gain, emphasizing the need to focus on the problem instead of personal differences and on mutually beneficial outcomes.

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12
Q

What is active listening?

A

Active listening
Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

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13
Q

What in the communication model is any factor that can disrupt sending and receipt of a message?

A

Noise
in communication, any factor that can disrupt the sending and receipt of a message.

Example, physical factors such as loud environments, cultural factors such as a distinctive accent, or cognitive factors such as the use of unfamiliar jargon.

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14
Q

What in a communication model allows for a feedback loop?

A

Feedback loop
In the communication model, structuring a message to include opportunities for correction or clarification. This requires two-way communication allows for a

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15
Q

What is framing an argument?

A

Framing
Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.

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16
Q

What are nonverbal components of communication?

A

Nonverbals
Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.

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17
Q

Define Jurisdiction

A

Jurisdiction
Right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions.

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18
Q

Define Extraterritoriality

A

Extraterritoriality

Extension of the power of a country’s laws over its citizens outside that country’s sovereign national boundaries.

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19
Q

Define Cultural intelligence

A

Cultural intelligence

Capacity to recognize, interpret, and behaviorally adapt to multicultural situations and contexts.

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20
Q

Define Civil Law

A

Civil Law

Legal system based on written codes (laws, rules, or regulations).

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21
Q

What are high-context cultures?

A

High-context cultures
Societies or groups characterized by complex, usually long-standing networks of relationships; members share a rich history of common experience, so the way they interact and interpret events is often not apparent to outsiders.

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22
Q

Define Due Process

A

Due process

Concept that laws are enforced only through accepted, codified procedures.

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23
Q

What is a Global mindset?

A

Global mindset

Ability to take an international perspective, inclusive of other cultures’ views.

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24
Q

What is the rule of law concept?

A

Rule of law
Concept that stipulates that no individual is beyond the reach of the law and that authority is exercised only in accordance with written and publicly disclosed laws.

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25
Q

What is a low-context cultures?

A

Low-context cultures
Societies in which relationships have less history; individuals know each other less well and don’t share a common database of experience, so communication must be very explicit.

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26
Q

What is common law?

A

Common Law
Legal system in which each case is considered in terms of how it relates to legal decisions that have already been made; evolves through judicial decisions over time.

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27
Q

Define culture

A

Culture
Basic beliefs, attitudes, values, behaviors, and customs shared and followed by members of a group, which give rise to the group’s sense of identity.

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28
Q

Accounts payable is money the organization needs to do what with?

A

Accounts payable

Money an organization owes its vendors and suppliers.

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29
Q

What is an income statement?

A

Income statement
Statement that reports revenues, expenses, and profits for a specified period of time, for example, quarterly or annually.

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30
Q

Define value

A

Value

The benefit created when an organization meets its strategic goals; measure of usefulness, worth, or importance.

31
Q

What is liability?

A

Liabilities

Organization’s debts and other financial obligations.

32
Q

What is a value chain?

A

Value chain

The process by which an organization creates the product or service it offers to the customer.

33
Q

What are assets?

A

Assets

Financial, physical, and sometimes intangible properties an organization owns.

34
Q

What is an Online analytical processing (OLAP)?

A

Processing applications that store data in a multidimensional “cube,” which enables users to analyze data quickly in a variety of different ways.

35
Q

What does OLAP stand for?

A

Online Analytical Processing

36
Q

What is a cash flow statement?

A

Cash flow statement
Statement of an organization’s ability to meet its current and short-term obligations, showing incoming and outgoing cash and cash reserves in operations, investments, and financing.

37
Q

What is Business intelligence?

A

Business intelligence

Ability to use information to gain a deeper understanding of an organization and make sound business decisions.

38
Q

What are accounts receivable?

A

Accounts receivable

Money an organization’s customers owe the organization.

39
Q

Define Equity

A

Equity

Amount of owners’ or shareholders’ portion of a business.

40
Q

What is a net profit margin?

A

Net profit margin

Ratio of net income gross sales minus expenses and taxes) to net sales.

41
Q

What is gross profit margin?

A

Gross profit margin

Ratio of gross profit to net sales.

42
Q

What is a Balance sheet and what does it show?

A

Balance sheet
Statement of an organization’s financial position at a specific point in time, showing assets, liabilities, and shareholder equity.

43
Q

What is a Enterprise resource planning (ERP)?

A

Enterprise resource planning (ERP)
Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.

44
Q

What does EPR stand for?

A

Enterprise resource planning

45
Q

What is a business case?

A

Business case

Presentation to management that establishes that a specific problem exists and argues for a proposed solution.

46
Q

What does a J Curve show for productivity?

A

J curve
Visualization of the impact of change on productivity. When change is introduced, there is typically a decrease in productivity and then a gradual return to or, ideally, a surpassing of previous levels of productivity.

47
Q

What is Multi-criteria decision analysis (MCDA)?

A

Multi-criteria decision analysis (MCDA)
Group decision-making tool in which the group defines the characteristics of a successful decision and then scores each alternative against those criteria.

48
Q

What does MCDA stand for?

A

MCDA

Multi-Criteria Decision Analysis

49
Q

What is force-field analysis in group decision making?

A

Force-field analysis
Group decision-making tool designed to analyze the forces favoring and opposing a particular change. A factor is weighted, and the factors on each side are summed and compared. Pro con list.

50
Q

What is mind mapping?

A

Mind mapping
Data-sorting technique in which group members add related ideas and indicate logical connections, eventually grouping similar ideas.

51
Q

What is the statistical method that shows if a relationship exists?

A

Regression analysis
Statistical method used to determine whether a relationship exists between variables and the strength of the relationship.

52
Q

Define weighted mean

A

Weighted mean

Average of data that adds factors to reflect the importance of different values.

53
Q

What is Reliability?

A

Reliability

Extent to which a measurement instrument provides consistent results.

54
Q

What is Root-cause analysis?

A

Root-cause analysis

Type of analysis that starts with a result and then works backward to identify fundamental cause.

55
Q

What is the Delphi technique?

A

Delphi technique

Technique that progressively collects information from a group of anonymous respondents.

56
Q

What is Ratio analysis?

A

Ratio analysis

Comparing the sizes of two variables to produce an index or percentage; commonly used to analyze financial statements.

57
Q

Define Mean

A

Mean

Average score or value.

58
Q

What is Variance analysis?

A

Variance analysis

Statistical method for identifying the degree of difference between planned and actual performance or outcomes.

59
Q

What is Validity?

A

Validity Extent to which a measurement instrument measures what it is intended to measure.

60
Q

What is Affinity diagramming?

A

Affinity diagramming

Data-sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn.

61
Q

What is Standard deviation?

A

Standard deviation

Distance of any data point from the center of a distribution when data is distributed in a “normal” or expected pattern.

62
Q

What is a Scenario/what-if analysis?

A

Scenario/what-if analysis

Statistical method used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved.

63
Q

What is Trend analysis?

A

Trend analysis
Statistical method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend

64
Q

What is a mode in a data set?

A

Mode

Value that occurs most frequently in a set of data.

65
Q

What is a focus group?

A

Focus group
Small group of invited persons (typically six to twelve) who actively participate in a structured discussion, led by a facilitator, for the purpose of eliciting their input.

66
Q

What is an unweighted mean?

A

Unweighted mean

Raw average of data that gives equal weight to all values, with no regard for other factors.

67
Q

What is a Nominal group technique (NGT)?

A

Nominal group technique (NGT)
Technique in which participants each suggest ideas through a series of rounds and then discuss the items, eliminate redundancies and irrelevancies, and agree on the importance of the remaining items.

68
Q

what does NGT stand for?

A

NGT

Nominal Group Technique

69
Q

What is a median value?

A

Median

Middle value in a range of values.

70
Q

Which is a valuable insight that can be gained from studying the sender-receiver communication model (the basic communication model)?

A

People’s perspectives have a strong impact on how messages are understood.

71
Q

What is the purpose of paraphrasing in the communication model?

A

It serves as a feedback loop.

72
Q

What is the equation to figure out your organizations assets?

A

Liabilities+Equity=Assets

73
Q

What is the quation for equity?

A

Assets-liabilities=Equity

SHRM-CP 2021 (4 decks)

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