HR Chapter 5. MQC and Long

Question 1

Define Work

Answer 1

o Effort required to produce results, turn inputs into goods or services

Question 2

Define Job

Answer 2

o Grouping of tasks, duties, responsibilities = total work assignment for employees
o A written summary of task requirements for a particular job
o To understand a specific job and to be able to make comparisons among or between jobs, it is important that anyone analysing a job should know that it can be broken down into several components and arranged into a hierarchy of work activities

Question 3

Name twp pf the most omportant concerns of Hr manager in SA today

Answer 3

• Major HR concerns:
o Employee productivity
o Job satisfaction

Question 4

Define • Job Design

Answer 4

o Determines how work is performed & greatly affects how an employee feels about a job, how much authority an employee has over the work, how much decision-making the employee performs on the Job and how many tasks the employee should complete

o The manipulation of the content, functions and relationships of jobs in a way that both accomplishes organisational goals and satisfies the personal needs of individual job holders

Question 5

Name the Problems with Problems of over-specialisation

Answer 5

♣ Repetition
• Few tasks which must be repeated many times during a work shift will quickly become bored

♣ Mechanical pacing
• Employees who are restricted by an assembly line and required to maintain a certain pace of work, will soon transfer their attention to anything other than the task at hand

♣ No end product
• Difficult for employees to identify the end product as they often are only responsible for one small aspect and not the completion of the product

♣ Little social interaction
• Little chance to interact on a casual basis with co-workers

♣ No personal input into process
• Little chance to determine how they perform their jobs, the tools they use or their work procedures

Question 6

• Motivation-intensive jobs

Answer 6

o Job rotation
♣ Periodically assigning employees to alternating jobs or tasks
♣ Employees don’t have the same routine job day after day and they broaden their skills
♣ Increased variety
♣ The process of shifting an employee from job to job

o Job enlargement
♣ Increasing the number of tasks performed
♣ Tries to eliminate short-cycle
♣ Actually changes the pace of the work and the operation by reallocating tasks and responsibilities
♣ Increases scope
♣ A change in the scope of a job so as to provide greater variety to an employee

o Job enrichment
♣ Worker decides how the job is performed, planned and controlled and makes decisions concerning the entire process
♣ Grouping a set of tasks of sufficient complexity to require choices about how to bring together the varied operations and get the job done
♣ Task identity – not only are more tasks added, thus increasing variety but the worker can see the process through from start to finish
♣ Increases scope and depth
♣ Enhancing a job by adding more meaningful tasks and duties to make the work more rewarding or satisfying