HPM 10.5 Flashcards
True or False; The purpose of the Employee Assistance Program (EAP) is to provide confidential, professional assistance to any employee with behavioral or personal problems which may impair their job performance, attendance, and/or conduct.
True
Whom are EAP services available to?
All employees and their lawful spouses, unmarried dependent children, and registered domestic partners in order to assist them in coping with marital and family issues, alcohol and drug use, finances, stress and emotional concerns, and unusual work issues.
No information on identity, diagnosis, or treatment will be disclosed to the Department, or to anyone else, unless________________?
The individual accessing EAP services authorizes such a release in writing.
When an employee demonstrates substandard job performance and/or conduct, a commander or supervisor may provide the employee with a Management/Supervisor Referral Letter. Is the employee required to contact EAP at the direction of the letter?
Contact with the EAP by the employee remains voluntary.
What is the definition of a critical incident?
Any event, on duty OR off duty, involving actual OR threatened death or serious injury, which has the potential to create a sense of fear, helplessness, horror, or general distress.
Does PSP take the place of the mandatory debriefing following a shooting incident?
No.
The PSP is a confidential program. The PSP volunteers shall not discuss information obtained while acting in a peer support capacity with anyone, unless _______________.
Required by law.
A PSP volunteer ___________ (Can/Cannot/May/May Not) be found insubordinate for failure to divulge information obtained as a PSP volunteer under any administrative investigation of employee misconduct other than for criminal activities.
Cannot
Employees shall be advised that confidentiality will be strictly maintained except:
- misconduct which constitutes criminal activity
- Subpoenaed to testify in court concerning information shared by an employee.
- When information that causes the volunteer to believe the employee may be an immediate danger to themselves or others.
A PSP volunteer shall receive ________ hours of initial training.
32
The PSP volunteer ________ (Should/Shall/Must) notify their commander and receive approval prior to accepting and responding to a critical incident, whether on or off duty.
Shall
Use of a state vehicle is authorized provided a vehicle is available. If a state vehicle is not available or is impractical, the PSP volunteer’s commander _________ (Shall/Should/May) approve reimbursement for the use of a private vehicle.
Shall
A Critical Incident Stress Debriefing (CISD) __________ (Should/Shall/May) be scheduled within 24-72 hours post event (Non-Shooting) or as soon as possible thereafter. If the event is the death or serious injury of an employee, the CISD may be sooner.
Should
Commanders or their designee ________ (Should/Shall/May) refer uniformed employees who have been involved in shooting incidents to a CISD within 72 hours of the incident.
Shall
What are the main peer support programs?
1-Alcoholism Support 2-Cancer Survivor Support 3-Military Support 4-Wellness Program 5-Survivor Outreach (Survivors of CHP personnel who have been killed in the line of duty)
