How To Win Friends and Influence People

Question 1

Fundamental Techniques in Handling People

Answer 1

Don’t criticize, condemn, or complain

Give honest, sincere appreciation

Arouse in the other person an eager want

Question 2

Six Ways to Make People Like You

Answer 2

Become Genuinely interested in other people

Smile

Remember that a man’s name is to him the sweetest and most important sound in any language

Be a good listener. Encourage others to talk about themselves

Talk in terms of the other person’s interests

Make the other person feel important- and do it sincerely

Question 3

How to Win People to your Way of Thinking

Answer 3

Avoid arguments

Show respect for other person’s opinions

If you’re wrong admit it quickly and emphatically

Begin in a friendly way

Get the other person saying “yes yes” immediately

Let the other person do a great deal of talking

Let the other person feel that the idea is his or hers

Try honestly to see things from the other person’s point of view

Sympathize with the other person

Appeal to the nobler motives

Dramatize your ideas

Throw down a challenge

Question 4

Be a Leader: How to Change People without giving offense or arousing resentment

Answer 4

Begin with praise and honest appreciation

Call attention to people’s mistakes indirectly

Talk about your own mistakes before criticizing the other person

Ask questions instead of giving direct orders

Let the other person save face

Praise the slightest improvement and praise every improvement. Be “hearty” in your approbation and lavish in your praise

Give the other person a fine reputation to live up to

Use encouragement. Make the fault seem easy to correct

Make the other person happy about doing the thing you suggest