How To Win Friends And Influence People Flashcards
Principle 2
Give honest and sincere appreciation
Principle 1
Don’t criticize, condemn or complain
The receiver will be defensive
What do 90% of people ignore?
First seek to understand.
Principle 3
Arouse in the other person an eager want.
How can I tie up what I want to what he want?
6 ways to make people like you - Principle 2
Smile
6 ways to make people like you - Principle 3
Why is important to remember names? How can you be better at it?
More personilized.
Repeat their names many times when introduced
6 ways to make people like you - Principle 3.1
A person’s name is the most important and sweetest sound
6 ways to make people like you - Principle 4
Be a good listener. Encourage others to talk about themselves.
6 ways to make people like you - Principle 5
Talk in terms of the other person’s interest
6 ways to make people like you - principle 6
Sincerely make the other person feel important. (Appreciate what they appreciate)
How to win people to your way of thinking - Principle 1
The best way to win an argument is to avoid it
People’s opinions
Show rececpt. Never say “you are wrong”.
What to do if you are wrong?
Admit it quickly and emphatically