Host Assessment Flashcards
How should you greet
Good evening welcome to bonefish grill
How to answer phone
Thank you for calling bonefish grill in ash burn this is Jackie speaking how may I hope you
2rinfs
How to handle calls for manager
Who is calling, may I place you on hold, then get manager
How handle for guest
Ask for descriptions so you can look
Alert manager if not found
How to handle for other anglers
Take a message of emergency get a manager and allow them to handle
Four positions
- Seater-greets guest and shows to table and updates iPad so coordinator is aware of which table get up next, relay available tables to the coordinator; bus tables, seat, inform of special occasions, retrieve menu, handle to go
- coordinator-stays up front coordinating tables with waiting parties and reservations, keeping guest in the lobby happy, answering phone, getting parties called to their table
- the greeter-greeting guest me and taking names for on wait, saying goodvye to each guest; informing guests about their dining options
- guest service associate- constant communication with management and rest of the host teams, assisting hostess and host training effects, need to be organized presentable and personable. Know the menu suggest Wines, tactile polite. Cope with stress calmly and profession
Important part of uniform
Smile
On soar?
Bar, community tables, to go food
Estimate wait?
Get a manager
Decided like booth not any available
Apologize invite back to host stand, give pager, next available booth
Bussed table with blinking over
Thank for waiting take pager saying we are putting finishing touches on your table now. Talk until table is ready
Take blinking pager and say thank you for waiting Jonson party please follow me
What is lobby comfort? When should it be offered?
-sampling a of our menu that we give the guest while they are waiting. When we have 5 or more names on the wait
How long to go
20-25 mins
Who to let know on wait
Floor manager, expediter, service well bartender
Menu for host?
Yes, to explain menu to guest over phone for to go and in person
Payment?
Visa, master card, American Express, discover, diners club, travelers checks
Pay with credit card
Thank by name
Big city bad
Superb drinks service presentation and high level of hospitality
Until what time to seat guest
15 after close
Birthday
Crumble Braille with candle
Who to notify when seating at slow
Server who has the table and the exposition
Definition of hostility
Warm welcoming inclusive kind and seeing to the comfort and well being of others
Show hospitality
Lobby comfort Smile Saying hello to guest Holding the door for a guest Calling guest by name
Why imports ting
Build sales
Being guest back
Each guest to feel special
Calls and make reservation
Take reservation if available,
Call ahead
No
I’m sorry man but we don’t not offer call ahead
We do not have reservation available is ther eanyother time you had in mind
Right of way
Making a grand gesture by moving to the side and insinuating guest go first through and aisle. We want them to know hey come first
Top 10 points
Smile
Greet at door
Offer lobby comfort
have plan for where to seat as walk in
A dress guest by name and than for waiting
Walk at the same pce and engag in conversation
Pull out chairs
Allow to be seated befor handing benus
Inform them of severe name
Ask if their meal was perfect and thank for dining
Who is the first and last impression
Host staff
