Host Assessment

Question 1

How should you greet

Answer 1

Good evening welcome to bonefish grill

Question 2

How to answer phone

Answer 2

Thank you for calling bonefish grill in ash burn this is Jackie speaking how may I hope you

2rinfs

Question 3

How to handle calls for manager

Answer 3

Who is calling, may I place you on hold, then get manager

Question 4

How handle for guest

Answer 4

Ask for descriptions so you can look

Alert manager if not found

Question 5

How to handle for other anglers

Answer 5

Take a message of emergency get a manager and allow them to handle

Question 6

Four positions

Answer 6

• Seater-greets guest and shows to table and updates iPad so coordinator is aware of which table get up next, relay available tables to the coordinator; bus tables, seat, inform of special occasions, retrieve menu, handle to go
• coordinator-stays up front coordinating tables with waiting parties and reservations, keeping guest in the lobby happy, answering phone, getting parties called to their table
• the greeter-greeting guest me and taking names for on wait, saying goodvye to each guest; informing guests about their dining options
• guest service associate- constant communication with management and rest of the host teams, assisting hostess and host training effects, need to be organized presentable and personable. Know the menu suggest Wines, tactile polite. Cope with stress calmly and profession

Question 7

Important part of uniform

Answer 7

Smile

Question 8

On soar?

Answer 8

Bar, community tables, to go food

Question 9

Estimate wait?

Answer 9

Get a manager

Question 10

Decided like booth not any available

Answer 10

Apologize invite back to host stand, give pager, next available booth

Question 11

Bussed table with blinking over

Answer 11

Thank for waiting take pager saying we are putting finishing touches on your table now. Talk until table is ready

Question 12

Take blinking pager and say thank you for waiting Jonson party please follow me

Answer 12

What is lobby comfort? When should it be offered?

-sampling a of our menu that we give the guest while they are waiting. When we have 5 or more names on the wait

Question 13

How long to go

Answer 13

20-25 mins

Question 14

Who to let know on wait

Answer 14

Floor manager, expediter, service well bartender

Question 15

Menu for host?

Answer 15

Yes, to explain menu to guest over phone for to go and in person

Question 16

Payment?

Answer 16

Visa, master card, American Express, discover, diners club, travelers checks

Question 17

Pay with credit card

Answer 17

Thank by name

Question 18

Big city bad

Answer 18

Superb drinks service presentation and high level of hospitality

Question 19

Until what time to seat guest

Answer 19

15 after close

Question 20

Birthday

Answer 20

Crumble Braille with candle

Question 21

Who to notify when seating at slow

Answer 21

Server who has the table and the exposition

Question 22

Definition of hostility

Answer 22

Warm welcoming inclusive kind and seeing to the comfort and well being of others

Question 23

Show hospitality

Answer 23

Lobby comfort
Smile
Saying hello to guest
Holding the door for a guest
Calling guest by name

Question 24

Why imports ting

Answer 24

Build sales
Being guest back
Each guest to feel special

Question 25

Calls and make reservation

Answer 25

Take reservation if available,

Question 26

Call ahead

Answer 26

No

I’m sorry man but we don’t not offer call ahead

We do not have reservation available is ther eanyother time you had in mind

Question 27

Right of way

Answer 27

Making a grand gesture by moving to the side and insinuating guest go first through and aisle. We want them to know hey come first

Question 28

Top 10 points

Answer 28

Smile
Greet at door
Offer lobby comfort
have plan for where to seat as walk in
A dress guest by name and than for waiting
Walk at the same pce and engag in conversation
Pull out chairs
Allow to be seated befor handing benus
Inform them of severe name
Ask if their meal was perfect and thank for dining

Question 29

Who is the first and last impression

Answer 29

Host staff