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CEC > Hospitality > Flashcards

Hospitality Flashcards

1
Q

What should you say to first time guest?

A

You’re in for the best day of your life. Explain Kid Check, Point out Hand Sanitizer Station, Hand First Time Guest Card, Explain Order Process, Answer Any Questions. End With Your Name.

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2
Q

What Should You Say To A Child In A Sport Uniform?

A

Did You Score The Winning (Goal/Point)? Any Sports Related Comment

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3
Q

How Often Roadshows with CEC Performed?

A

Every Hour On The Thirty

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4
Q

What Are the 4 Steps to Handle a Guest Complaint?

A 
S.L.A.M
Smile
Listen
Apologize
Manager
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5
Q

What is the 5/10 Rule?

A

If A Guest is Within 5 Feet Acknowledge Them & Introduce Yourself. Within 10 Feet Smile, Eye Contact and Head Up

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6
Q

If a Guest is asking where something is, instead of pointing what should you do to help with magical hospitality?

A

Take them to it, Get it For Them

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7
Q

Describe “Magic Cleaning”

A

Cleaning the Floor with a WET towel Then a DRY towel

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8
Q

Safest condition for Food Storage is Below or Above What Degrees?

A

Below 40 or Above 140

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9
Q

4 Steps to Operate a Fire Extinguisher?

A 
P.A.S.S
Pull The Pin
Aim At The Base
Squeeze Trigger
Step 8-10 feet Away & Sweeping Motion
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10
Q

How Often Should Vacuum Cleaner Bags Be Emptied?

A

Daily

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11
Q

What are the Top 5 Priorities of Beverage Bar?

A

Ice Bins Full, Trash Empty, Area Stocked, Counters Cleaned, Floors Clean & Dry

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12
Q

What are the 4 Pre-Bus Points?

A

Beverage Tray, Pizza Delivery, Mom & Dad Alone, Mom & Dad Gone

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13
Q

Describe a proper Table Set-up?

A

Table Caddy with correct POP material, Salt, Pepper, Parmesan Cheese, Red Pepper Shaker In Correct Order And Napkin Dispenser At Opposite End

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14
Q

What is the proper set-up for high chairs?

A

C.B.B
Clean
Buckle
Bibs

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15
Q

What are the Top 5 Priorities for the Restroom?

A

30 Minute Checklist, Stocked, Toilets/Urinal Flushed, Sinks/Mirrors Clean, Floors Clean & Dry

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16
Q

What is meant by “Every Kid’s a Winner”?

A

Every Child Gets A Prize No Matter How Low The Tickets

17
Q

What is the number one rule for the Sky Crawl?

A

Safety

18
Q

What is the Max # of Rings The Phone Can Ring? How Do You Answer The Phone?

A

Max of 3 Rings. Hi, We’re Makin’ Magic at Chuck E Cheese in Lowell. This is (Name), how may I Help You?

19
Q

It is very important to acknowledge every guest in any line as soon as possible by saying, “I will be right with you!” (With a Smile). True or False

A

True!

20
Q

Main Objective of Kid Check?

A

Everyone who comes together Leaves Together

21
Q

List 8 Items Kid Check Stand Needs?

A

Ink Pad, Stampers, Pen, Cleaning Supplies, Marker, Tokens, Extra Ink, Kid Check Stickers, Walk-in Menus, Blacklight & Headset

22
Q

What do you say to someone who doesn’t want a stamp?

A

Offer a Sticker with a Matching Number.

23
Q

Which Hand do you Stamp and Where?

A

Left Hand Above the Wrist

24
Q

What is store policy on unattended children or minor and what age to enter unaccompanied by a parent/guardian?

A

Must be accompanied by an adult or guardian; 18

25
Q

What is the 5 step entry procedure at kid check?

A

Identify 1st time or repeat guest
Response back based on guest
Stamp everyone & Everyone who comes together leaves
Point out Hand Sanitizer
Direct to Cash, Hand First Time Guest Card
Introduce Yourself

26
Q

Is it okay to leave the Kid Check Rope unattached while nobody is entering/leaving? Why or Why Not?

A

No; We don’t want no one to slip in or out.

27
Q

You can leave your area when it’s slow?

A

No

28
Q

What is the 5 step EXIT procedure at Kid Check?

A 
Ask If They Had A Great Time (SLAM if Needed)
Ask If They Saw CEC
Check # & Call Out Loud
Thank Guest For Visiting
Invite Them Back
29
Q

Is It Necessary to Call Out all Numbers as Guest Leaves? Why or Why Not?

A

Yes, To Assure The Guest That We Are Checking The Numbers

30
Q

What do you do if you can’t read the stamp or numbers don’t match?

A

Get the M.O.D and ask the Child who the Parent or Guardian is.

31
Q

Describe your responsibility in an event/dispute when Guest are trying to leave?

A

S.L.A.M

32
Q

What should you do after the end of a costume character shift?

A

Hanging Up Costume
Deodorize The Shoes
Brush Fur
Spot Clean/Clean Face & Shoes

33
Q

What do you do if a guest wants you to hold a child while you are in the costume?

A

Sit Crossed-legged and hold child in lap.

34
Q

What 2 main things you cannot do in the costume?

A

Speak & Write

35
Q

What signal do you do when you’re in trouble?

A

Time-Out

36
Q

Is It Okay TO Go Out With Missing Parts or Rips on the Costume? Who Do You Inform?

A

No; M.O.D

CEC (5 decks)

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