Hospitality

Question 1

What should you say to first time guest?

Answer 1

You’re in for the best day of your life. Explain Kid Check, Point out Hand Sanitizer Station, Hand First Time Guest Card, Explain Order Process, Answer Any Questions. End With Your Name.

Question 2

What Should You Say To A Child In A Sport Uniform?

Answer 2

Did You Score The Winning (Goal/Point)? Any Sports Related Comment

Question 3

How Often Roadshows with CEC Performed?

Answer 3

Every Hour On The Thirty

Question 4

What Are the 4 Steps to Handle a Guest Complaint?

Answer 4

S.L.A.M
Smile
Listen
Apologize
Manager

Question 5

What is the 5/10 Rule?

Answer 5

If A Guest is Within 5 Feet Acknowledge Them & Introduce Yourself. Within 10 Feet Smile, Eye Contact and Head Up

Question 6

If a Guest is asking where something is, instead of pointing what should you do to help with magical hospitality?

Answer 6

Take them to it, Get it For Them

Question 7

Describe “Magic Cleaning”

Answer 7

Cleaning the Floor with a WET towel Then a DRY towel

Question 8

Safest condition for Food Storage is Below or Above What Degrees?

Answer 8

Below 40 or Above 140

Question 9

4 Steps to Operate a Fire Extinguisher?

Answer 9

P.A.S.S
Pull The Pin
Aim At The Base
Squeeze Trigger
Step 8-10 feet Away & Sweeping Motion

Question 10

How Often Should Vacuum Cleaner Bags Be Emptied?

Answer 10

Daily

Question 11

What are the Top 5 Priorities of Beverage Bar?

Answer 11

Ice Bins Full, Trash Empty, Area Stocked, Counters Cleaned, Floors Clean & Dry

Question 12

What are the 4 Pre-Bus Points?

Answer 12

Beverage Tray, Pizza Delivery, Mom & Dad Alone, Mom & Dad Gone

Question 13

Describe a proper Table Set-up?

Answer 13

Table Caddy with correct POP material, Salt, Pepper, Parmesan Cheese, Red Pepper Shaker In Correct Order And Napkin Dispenser At Opposite End

Question 14

What is the proper set-up for high chairs?

Answer 14

C.B.B
Clean
Buckle
Bibs

Question 15

What are the Top 5 Priorities for the Restroom?

Answer 15

30 Minute Checklist, Stocked, Toilets/Urinal Flushed, Sinks/Mirrors Clean, Floors Clean & Dry

Question 16

What is meant by “Every Kid’s a Winner”?

Answer 16

Every Child Gets A Prize No Matter How Low The Tickets

Question 17

What is the number one rule for the Sky Crawl?

Answer 17

Safety

Question 18

What is the Max # of Rings The Phone Can Ring? How Do You Answer The Phone?

Answer 18

Max of 3 Rings. Hi, We’re Makin’ Magic at Chuck E Cheese in Lowell. This is (Name), how may I Help You?

Question 19

It is very important to acknowledge every guest in any line as soon as possible by saying, “I will be right with you!” (With a Smile). True or False

Answer 19

True!

Question 20

Main Objective of Kid Check?

Answer 20

Everyone who comes together Leaves Together

Question 21

List 8 Items Kid Check Stand Needs?

Answer 21

Ink Pad, Stampers, Pen, Cleaning Supplies, Marker, Tokens, Extra Ink, Kid Check Stickers, Walk-in Menus, Blacklight & Headset

Question 22

What do you say to someone who doesn’t want a stamp?

Answer 22

Offer a Sticker with a Matching Number.

Question 23

Which Hand do you Stamp and Where?

Answer 23

Left Hand Above the Wrist

Question 24

What is store policy on unattended children or minor and what age to enter unaccompanied by a parent/guardian?

Answer 24

Must be accompanied by an adult or guardian; 18

Question 25

What is the 5 step entry procedure at kid check?

Answer 25

Identify 1st time or repeat guest Response back based on guest Stamp everyone & Everyone who comes together leaves Point out Hand Sanitizer Direct to Cash, Hand First Time Guest Card Introduce Yourself

Question 26

Is it okay to leave the Kid Check Rope unattached while nobody is entering/leaving? Why or Why Not?

Answer 26

No; We don't want no one to slip in or out.

Question 27

You can leave your area when it's slow?

Answer 27

No

Question 28

What is the 5 step EXIT procedure at Kid Check?

Answer 28

``` Ask If They Had A Great Time (SLAM if Needed) Ask If They Saw CEC Check # & Call Out Loud Thank Guest For Visiting Invite Them Back ```

Question 29

Is It Necessary to Call Out all Numbers as Guest Leaves? Why or Why Not?

Answer 29

Yes, To Assure The Guest That We Are Checking The Numbers

Question 30

What do you do if you can't read the stamp or numbers don't match?

Answer 30

Get the M.O.D and ask the Child who the Parent or Guardian is.

Question 31

Describe your responsibility in an event/dispute when Guest are trying to leave?

Answer 31

S.L.A.M

Question 32

What should you do after the end of a costume character shift?

Answer 32

Hanging Up Costume Deodorize The Shoes Brush Fur Spot Clean/Clean Face & Shoes

Question 33

What do you do if a guest wants you to hold a child while you are in the costume?

Answer 33

Sit Crossed-legged and hold child in lap.

Question 34

What 2 main things you cannot do in the costume?

Answer 34

Speak & Write

Question 35

What signal do you do when you're in trouble?

Answer 35

Time-Out

Question 36

Is It Okay TO Go Out With Missing Parts or Rips on the Costume? Who Do You Inform?

Answer 36

No; M.O.D