Hospitality

Question 1

Types of Hotel Classification System

Answer 1

Can be name by star, code, name. However, most countries use rating system

Question 2

Types of HKTB Hotel Classification System and characteristic

Answer 2

Use classification system Hotel category:
(High Tariff A Hotels, High Tariff B Hotels, Medium Tariff Hotels)
classification lists is not open to public

Question 3

What are the functions of Front Office?

Answer 3

1) selling rooms and upselling(sell expensive rooms)
2) maintaining balanced guest account
3) providing information and services to guest

Question 4

What are the functions of Housekeeping Department?

Answer 4

Responsible to clean the entire hotel
Area:
-guestroom and guest floors
-public areas (including washroom)
-Set up VIPs room with special
amenities禮.

Question 5

What are the functions of Sales and Marketing?

Answer 5

1.To bring new business to the hotel through sales call, special offer
2. To establish the hotel image by organising some promotional and advertising activities

Question 6

What is the function of Human Resources

Answer 6

personnel and training (recruitment請人, training, salary and benefit administration）

Question 7

Rooms:
What is the meaning of Junior suite?

Answer 7

Use a partition (隔板)to separate the bedroom for a rest area

Question 8

What is the meaning of Hospitality room？

Answer 8

used for keeping hand carries for early arrival or late departure ppl

Question 9

Suite

Answer 9

a parlor(會客廳） connected to one or more bedrooms.

Question 10

Rack rate

Answer 10

highest room rate

Question 11

Concierge看門人

Answer 11

A person who usually stay at hotel to help the guest more than hotel service