History Taking Flashcards
HIPAA
Health Insurance Portability and Accountability Act
what type of questions should you ask
direct and close-ended questions
what is an interjection
comments that sound’s to motivate the patient to go on with their history
open-ended question
these lead the patient to tell you his/her story
“what brings you in today?”
close-ended question
these are used to elicit specific information
and are yes or no answers
direct questions
these may be open-ended or closed-ended
“what kind of activities do you do at work?”
“are you using the computer a lot?”
indirect questions
good for shy/nervous clients
“I’m sorry to hear your vision is getting worse. How are you handling it?”
confronting question
used on difficult clients who are not responding to indirect questions
“Are you currently using tobacco products? How much/and ofter?”
Informing questions
these inform or remind the patienet and weave into the next question
“the doctor has noted you cataracts. How do you think you are doing with your vission?”
clarifying questions
summarize the information that was collected
“your right eye has been red and painful for the last 3 days, then. Have you noticed any changes in your vision?”
laundry list questions
these are helpful if the patient is not sure what you are asking and will help guide him/her. Becareful not to put words in theeir mouth.
avoid asking “how often do you get migraines? once a week or once a month?”
instead ask “how often do you get migraines, once a day, week, month, or other inerval?”
compund questions
compounding more than one question in a sentence should be avoided, as this causes confustion.
Tech: “are your eyes, red, itchy, and blurry”?
Tech: “yes to which one?”
leading questions
can mislead the patients response because of the way the questions are formed.
Avoid:
Tech: “you don’t have any eye pain, do you?”
Patient: “no, of course not”
see how you just steered them to respond
