HF revision

Question 1

3 types of unintentional error

Answer 1

Slips
Lapses
Mistakes

Question 2

Slip definition

Answer 2

Intention correct, not carried out as planned

Question 3

Lapse definition

Answer 3

A failure to do something

Question 4

Mistake definition

Answer 4

Action performed as intended, but plan faulty

Question 5

Violation definition

Answer 5

A deliberate action known to be against the rules

Question 6

Latent error

Answer 6

Contributory element to an accident

Question 7

Active error

Answer 7

Proximal cause of an accident

Question 8

Reasons model of Latent conditions

Answer 8

Active errors
Latent errors
Windows of opportunity
Causation chain

Question 9

3 Types of fatigue

Answer 9

Acute
Chronic
Mental

Question 10

What is the difference between being tired and being fatigue?

Answer 10

A tired person can be quickly aroused to a high level of performance

Question 11

How can you combat fatigue?

Answer 11

Rest
Exercise
Sleep

Question 12

What is considered when building a new tower?

Answer 12

Ergonomics

Question 13

What is not considered?

Answer 13

Cost

Question 14

SHELL

Answer 14

Software
Hardware
Environment
Liveware
Liveware

Question 15

SHELL model ( L-E )

Answer 15

Liveware-Environment (Air con, positioning of towers)

Question 16

SHELL model ( L-L )

Answer 16

Liveware-Liveware (Human interaction)

Question 17

Define System

Answer 17

A complex whole, set of connecting things or parts, organised body of things

Question 18

What can increase boredom?

Answer 18

Passivity
fewer opportunities to demonstrate skills
Reduced challenge of job

Question 19

Types of Stress

Answer 19

Survival stress
Internal stress
Environmental stress
Fatigue and overwork

Question 20

Is all stress bad?

Answer 20

No, a certain amount needed for optimal performance

Question 21

what does mitigation do?

Answer 21

Reduces the likelihood of a hazard causing an accident, mitigate against risk

Question 22

What are ergonomics?

Answer 22

The study of man in relation to his working environment

Question 23

Human factors in ATC contain interaction with?

Answer 23

People
Procedures
Equipment

Question 24

Benefits of automation

Answer 24

Efficiency
Safety
Increased capacity

Question 25

Professional standards

Answer 25

Good punctuality
Rigour
adherence to rules
positive teamwork attitudes
encouraging a positive safety culture

Question 26

Bloom’s Cognitive Taxonomy

Answer 26

Knowledge
understanding
application
analysis
synthesis
evaluation

Question 27

Two stages on Communication

Answer 27

Transmission
Reception

Question 28

How can we prevent readback errors?

Answer 28

Speak slowly
speak clearly
Use standard phraseology

Question 29

Are latent and active errors controllable?

Answer 29

NO

Question 30

What is boredom?

Answer 30

Subjective state
never be formally tested
monotony can induce boredom
more likely to arise with GOOD task performance

Question 31

Symptoms of stress

Answer 31

Self medication
excessive drinking
high absenteeism
difficult as colleague
easily irritated
readily tired
difficult to manage
depression

Question 32

How can an environment be characterised?

Answer 32

Physically
cognitively
organisationally

Question 33

3 stages of risk assessment

Answer 33

identify
assess
mitigate

Question 34

What is hearing?

Answer 34

Passive Process
Act of perceiving: through stimulation of auditory nerves by sound waves

Question 35

What is listening?

Answer 35

Active process involving:
Selecting
attending
understanding
remembering
information

Question 36

4 mechanisms of processing information

Answer 36

Sensory
perceptual
decision
Effect or response