Herzberg Two Factor Theory

Question 1

What are hygiene factors?

Answer 1

Aspects of work that if present prevent workers being dissatisfied
E.g
-working conditions
-‘basic’ pay
-company procedures H+S

Question 2

What are motivating factors?

Answer 2

Aspects of work that motivate employees
E.g
-training+development opportunities
-responsibilities

Question 3

What is hertzberg’s two factor theory?

Answer 3

Theory argues that the two factors, motivation and hygiene, can cause either employee satisfaction or dissatisfaction.

Question 4

What happens if hygiene factors are not met?

Answer 4

Workers are left dissatisfied

Question 5

Benefits of Herzberg’s theory?

Answer 5

-recognises that motivation comes from the individuals’ needs and has
-provides clear solutions for businesses

Question 6

Disadvantages of the theory?
And why is it often criticised?

Answer 6

-only based on a small sample of people (he interviewed accountants and engineers)
-and it doesn’t consider the fact that people have different hygiene and motivation needs