healthcare system complaints Flashcards
1
Q
def
A
all patients have the right to complain abt a health service provider if they feel they have a valid concern
made through Health Complaints Commissioner (HCC)
2
Q
complaints may be made by
A
patient
family
friends
community members
3
Q
types of complaints associated with healthcare
A
access to services
care & attention
quality + safety
4
Q
complaint outcomes
A
issue redressed directly with healthcare provider or
HHC receives complaint
HHC independent and won’t take sides.
5
Q
preferred complaint outcomes
A
possible apology
refund or compensation
