Health Communication

Question 1

Consequences of Poor Health Communication

Answer 1

increased confusion, lack of understanding and patient dissatisfaction with doctor can reduce adherence to medical advice.

Question 2

Questioning

Answer 2

Helps the patient be actively involved in the consult, clarifies things and provides information. Questions should be open ended.

Question 3

Non-verbal Communicating

Answer 3

Major determinant of the quality of the interaction. Includes touch, eye contact, facial expression, body language and paralinguistics (tone, pitch etc).

Question 4

Interactional Synchrony

Answer 4

Coordinated non-verbal actions between the patient and doctor. Puts patient at ease and helps build trust.

Question 5

Bedside Manner

Answer 5

Empathy, non-verbal communication, optimism and rapport. Enhances the BPS process and ensures more complete health management.

Question 6

Optimism

Answer 6

Tendency to see things positively and expect positive outcomes. Can be difficult to maintain due to medico-legal issues.

Question 7

Empathy

Answer 7

Being sensitive to another persons changing feelings and responding in a way that conveys interest and understanding.

Question 8

Communication Between Doctor and Patient

Answer 8

Communication between the patient and practitioner is an unequal power/knowledge relationship.