Headway

Question 1

When a provider uses just one platform (i.e. Headway and no competitors)

Answer 1

Single-homing

Question 2

When a provider uses multiple companies (i.e. Headway and Alma, or more)

Answer 2

Multi-homing

Question 3

Shows how happy customers are with a company or product by asking if they would recommend it others

Answer 3

Net promoter score (NPS)

Question 4

Patients that come from Headway providers - those that they “bring” to the platform

Answer 4

Provider-sourced patients

Question 5

Patients that are not provider-sourced, via ZocDoc, headway.co, PhyPha.

Answer 5

Headway/platform-sourced patients

Question 6

The patients a provider has in their practice, whether on Headway or elsewhere

Answer 6

Caseload

Question 7

In insurance billing, refers to the amount of money a healthcare provider is unable to collect from insurance companies or patients for services rendered. This can happen due to denied claims, underpayments, or non-payments.

Answer 7

Collection loss

Question 8

Shows how much money a company keeps from “selling” its products after paying for the cost to make them. Its a percentage of sales left after these costs are paid

Answer 8

Gross margin

Note: In 2022, we used to call this “profit per appointment”, or PPA

Question 9

In 2022, we used to call this “profit per appointment”, or PPA

Answer 9

Gross margin

Question 10

Improving patient access by simply more providers to the payer’s network

Answer 10

“Basic access”

Question 11

Payers assign higher cost patients “account management” to try to guide them to make healthier decisions that save the payer money and lead to better health outcomes for the patient

Answer 11

Case Management

Question 12

Planning and setting up what healthcare services, costs, and coverage options are included in an insurance plan. Ie what are copays, co insurances.

Answer 12

Benefit design