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HCAP Students > HCap 125 > Flashcards

HCap 125 Flashcards

1
Q

What does effective communications have in common?

A

Each person feels valued, respected and worthwhile

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2
Q

What is communication?

A

The act of transferring information from one place to another

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3
Q

Why do we communicate?

A

To survive/ to fulfill necessities

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4
Q

What is the transaction communication model?

A

Message

Sender. Receiver

                                                                    Feedback
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5
Q

What are the 5 qualities of caring?

A

-openness
-empathy
-positiveness
-supportiveness
-equality

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6
Q

What are the four zones of space?

A

Intimate
Personal
Social
Public

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7
Q

What are some barriers that prevent effective communication?

A

-talking too fast
-jargon
-daydreaming
-outside barriers
-clothing
-generalization

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8
Q

What are the elements of effective communication?

A

-respect
-warmth
-empathy
-common courtesies

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9
Q

Why don’t we always communicate effectively?

A

Perception
Self concept
The roles we play
Motivation
Listening vs hearing

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10
Q

What are some bridges that encourage communication?

A

-listen carefully
-observe
-maintain silence
-touch
-respond appropriately

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11
Q

What are two type of communication?

A

-social conversation- the one that we do out of habit.
-supportive conversation- feelings can be discussed

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12
Q

What is perception?

A

An interpretation of an impression based on one’s understanding of something

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13
Q

What are the factors that influence what we select?

A

-environmental factors (intensity, repetition)

-physiological (sensory,physical health)
-psychological(motivation,training)

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14
Q

What is selection?

A

What we are paying attention to

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15
Q

What are the 3 parts of perception check?

A

Behaviour
Interpretation
Request for feedback

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16
Q

Why do we use perception check?

A

To be able to communicate more clearly and effectively

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17
Q

What is interpretation?

A

-attaching meaning to what is attending to selected and organized

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18
Q

What are the three type of perception we discussed?

A

-interpersonal
-passive
-active

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19
Q

How do we organize?

A

Imposing strict ion on our observations

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20
Q

What are the 3 “steps” to perception check?

A

-selection
-organization
-interpretation

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21
Q

What is organization?

A

-imposing structure on our observation

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22
Q

What is self esteem?

A

How you feel about the things you know about yourself, and how you evaluate who you are

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23
Q

What is self concept?

A
  • the information side of things you know the facts about what you are like
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24
Q

What is attitude?

A

Lean predisposition to respond to a person, objects or idea in a favourable/unfavourable way

25
Q

What are the three aspect of self esteem?

A

The private me- inner self
The ideal me- who we think we should be
The public me- the way we present ourselves to other

26
Q

What is motivation?

A

-driven by need

27
Q

What is openness?

A

-appropriate sharing of self

28
Q

Why. Do we need to take risk?

A

-to learn and grow?

29
Q

What are the qualities of healthy families posses?

A

-intimacy
-Honesty
-true caring

30
Q

List three function of reminiscing

A

-produces feelings and emotions
-problem solve
-maintain self worth

31
Q

Percentage of communication

A

35=verbal
65=nonverbal

32
Q

Importances of nonverbal communications

A

-we spend a great deal of timer communicating nonverbally
-provides us with a great amount of information
-it is more trustworthy than verbal
-bolsters verbal communication

33
Q

Types of nonverbal communication

A

Body orientation
Posture
Facial expression
Vocal factors
Clothing
Distance
Touch

34
Q

What is conflict?

A

It is a serious disagreement or argument

35
Q

What are the characteristics of conflict?

A

Both parties are aware of the conflict
Both parties see their goals as incompatible
I believe that resources are scares
Both parties in conflict need each other 

36
Q

What are constructive approaches?

A

Problem oriented rather than providing other to be wrong
Using paraphrasing to understand others point of view

37
Q

 what are examples of destructive approaches

A

 more concerned with depending on self than dealing with the problem
Failure to listen carefully to one another

38
Q

What are desired outcomes when it comes to conflict

A

Win lose-what person gets what they want
Lose -loose-nobody wins
Win win -both parties win

39
Q

What are the win-win problem solving steps

A

1 identify the problem
2 approach the other person to discuss it
3 make sure the other person understands it
4 try to understand the other’s point of view
5 think of a number of solutions
6 Evaluate the solutions.

40
Q

What are 3 types of conflicts

A

1 pseudo conflict- lack of understanding/ misunderstanding of each other
2 simple conflict- differing ideas, perception
3 ego conflict- personal differences/ feel personality attacked/personalities clashed

41
Q

What are 10 Commandments of good listening?

A

1 stop talking-you cannot listen if you were talking
2 put the talker at ease- help him or her feel free to talk
3 show him or her that you wanna listen- look and act interested?
4 remove distractions- don’t doodle tap, or shuffle papers
5 empathize with her or him- try to put yourself in their place so that you can see the persons point of view
6 be patient-allow plenty of time
7 hold your temper-and angry man gets the wrong meeting from words
8 go easy on the argument and criticism-this puts the person on the defensive
9 ask questions- this encourages the person and shows you are listening
10 stop talking-this is the first and the last because all other commandments depend on it

42
Q

Define open minded

A

-allows for numerous responses from the person
-Encourage exploration of their thoughts and feelings limits

43
Q

Define close minded

A

-Allows for limited responses only
-These taken control from the person, implying you have an answer
-Does not show respect or interest for the other person

44
Q

Touch

A

A touch can often say as much as a lot of words

45
Q

 what are two types of touch

A

1 task oriented
2 expressive, physical touch

46
Q

What are the four touch zones?

A

1 intimate-perennial area
2 vulnerable-face, body, neck
3 consent required-mouth, wrist, feet
4 least sensitive or embarrassing to have a touch-hands, arms, shoulders back

47
Q

What are the three steps on how to approach people with dementia?

A

1 visual-have a friendly look on your gesture with your hand indicating hi

Verbal- initiate the greetings and introduce yourself

Physical -take their hand and maintain hand, and under hand

48
Q

Why don’t we listen?

A

-Gossiping
-Judging
-Complaining
-Excuses
-Negativity

49
Q

What is preoccupation?-

A

-Personal concerns take priority

50
Q

What is active listening?

A

-Listening to the total message and not making judgements

51
Q

What are the steps to active listening?

A

Listening with an attentive, receptive body in mind
Replying in a manner that indicates that you have understood what the speaker intended

52
Q

Define paraphrasing

A

-translating into your own words
-Modify what he said
-Explain what you understand in your own words

53
Q

What are the appropriate times to paraphrase

A

-before you argue or criticize
-When a person is having a hard time expressing themselves
-When a person has strong feelings about something
-When someone is speaking and

54
Q

What are the inappropriate times to paraphrase

A

-You’re not open up to be accepting
-If you do not trust the person to find their own solution
-If you feel pressured or hassled

55
Q

How to listen with empathy

A

-use attending skills
-Watch for nonverbal communication cues
-Listen closely to what is being said
-Try to grab the content and feeling of a message
-Reply by describing the conflict and the feelings you have received from the person
-Keep listening

56
Q

Want to listen with empathy

A

-you want to build trust and caring in relationships
-Do you want to help other person to understand themselves?, Feelings, and attitude.
-You find it difficult to understand another person’s Meaning
-Your ideas and the idea of the other person are different
-Do you want the other person to know that you respect and care for him or her as a worthwhile human being

57
Q

Why empathetic listening works

A

-The other person said the pace
-Because empathetic listening is non-judgmental, the other person is completely free to be natural
-The other person gets more understanding
-It keeps you out of trouble

58
Q

Define feeling stoppers

A

A message sent in response to another person,s communication, which tend to block or stop the further expression of that person’s need to share his or her experiences

59
Q

What are the types of feeling stoppers?

A

-stereotyping
-Reassuring
-Moralizing
-Blaming
-Criticizing
-Shaming
-Advising

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