Hardware and Network Troubleshooting (3) Flashcards
If you are using an iPhone, which of the following cloud storage will provide the easiest synchronization for file storage?
OneDrive
Google Cloud
iCloud
iCloud
You have installed a new printer on your desktop. The printer is connected to the desktop using a USB cable. When printing a document, the output is garbled characters. What could be the probable cause?
Incorrect paper size being used
Incorrect printer device drivers used
Incorrect fonts used in the document
Incorrect printer device drivers used
You are investigating an issue with a system. You have discussed with the user and have a fair idea about the issue. After you have reproduced the problem, what are you likely to do?
Establish a plan to resolve the problem
Verify the full system functionality
Test your solution
Establish a plan to resolve the problem
Which of the following can be reasons for low Wi-Fi signals? (Choose all that apply)
Incorrect configuration of the receiving device
Lack of power from the wireless access point
Interference from the other devices
Older wireless router or access points
Incorrect configuration of the receiving device
Lack of power from the wireless access point
Interference from the other devices
Older wireless router or access points
You have been printing documents on a network printer However, of late, when you print a document, it only prints a blank paper. What could be the possible cause?
Offline printer
Empty toner
Malfunctioning printhead
Empty toner
A user in your organization has reported a problem where the system has slowed down suddenly. The user states that this problem has occurred from yesterday afternoon. What should you do first in this scenario? (Choose all that apply)
Ask the user some open-ended questions
Perform a backup of the system
Verify the hardware and software application
Establish a theory on the problem that has occurred
Verify full system functionality
Ask the user some open-ended questions
Perform a backup of the system
Which of the following two can be responsible for distorted images?
System overload
Incompatible monitor
Device drivers for the graphics adapter
Power supply to the monitor
Device drivers for the graphics adapter
Power supply to the monitor
Which of the following can be the reasons for smoke coming out of a system? (Choose all that apply)
Hard drive
RAM
Processor
Capacitor
Processor
Capacitor
If you have a SMART-enabled hard drive, which of the following issues can be detected? (Choose all that apply)
Bad sectors
Read retries
High hard drive temperature
Slow hard drive spin up
Bad sectors
Read retries
High hard drive temperature
Slow hard drive spin up
You need to troubleshoot a system. The user has no technical knowledge and is finding it difficult to explain the issue occurring in the you have asked a few open-ended questions and performed a system backup. What else should you do to resolve the issue?
Review the application logs
Verify full system functionality
Establish a theory on the problem that has occurred
Review the application logs
Which of the following symptoms indicate that there can be a distended capacitor? (Choose all that apply)
The system does not boot
Systems reboots intermittently
Specific functions of the system stop working
The system slows down
The system does not boot
Systems reboots intermittently
You have recently installed a new firewall on the network. After the firewall is installed, you review the firewall logs and notice that on port 25, the incoming traffic is blocked. What protocol is impacted by this?
IMAP
SNMP
SMTP
SMTP
One projector in your office is displaying dim images. You have verified the brightness settings, and they are correct. How should you correct this?
Clean the filters
Replace the projector bulb
Clean the projector lens
Replace the projector bulb
If you want to access blocked websites, hide your location, encrypt data, which of the following should you do?
Use firewall
Use VPN
Use Encryption
Use VPN
Due to which of the following reasons, can an inkjet printer print an image in the wrong colour?
Low memory
Malfunctioning printhead
Empty toner
Malfunctioning printhead
When you print a document using a laser printer on your network, it is generating a vertical black line on each paper. Which of the following is the cause of this?
Corona wire
Drum
Nozzle
Drum
In which of the following situations would you update the radio firmware?
When there is an issue with device memory
When there is an issue with the cellular signals
When there is an issue with the processing speed
When there is an issue with the cellular signals
You had been working on a problem based on the user discussion. You had also consulted online forums for the solutions to this problem, but none of the solutions worked. What should you do now? (Choose all that apply)
Try to re-create the problem and observe closely
Determine the next steps to be performed
Escalate the issue to the next level
Review the system logs
Determine the next steps to be performed
Escalate the issue to the next level
A user’s system is configured with a static IP address. Remaining systems receive IP addresses from the DHCP Server. Suddenly, the user receives an IP conflict error. Which of the following could be a problem?
There is a duplicate IP address on the network
The system’s network adapter is not receiving an IP address
The DCHP server is non-functional
There is a duplicate IP address on the network
Which of the following could be the key reason for oversized images and icons on the monitor?
Corrupt operating system
Display drivers
Incompatible monitor resolution
Bad monitor cable
Display drivers
Incompatible monitor resolution
