Hardware and Network Troubleshooting (3) Flashcards

1
Q

If you are using an iPhone, which of the following cloud storage will provide the easiest synchronization for file storage?

OneDrive

Google Cloud

iCloud

A

iCloud

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2
Q

You have installed a new printer on your desktop. The printer is connected to the desktop using a USB cable. When printing a document, the output is garbled characters. What could be the probable cause?

Incorrect paper size being used

Incorrect printer device drivers used

Incorrect fonts used in the document

A

Incorrect printer device drivers used

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3
Q

You are investigating an issue with a system. You have discussed with the user and have a fair idea about the issue. After you have reproduced the problem, what are you likely to do?

Establish a plan to resolve the problem

Verify the full system functionality

Test your solution

A

Establish a plan to resolve the problem

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4
Q

Which of the following can be reasons for low Wi-Fi signals? (Choose all that apply)

Incorrect configuration of the receiving device

Lack of power from the wireless access point

Interference from the other devices

Older wireless router or access points

A

Incorrect configuration of the receiving device

Lack of power from the wireless access point

Interference from the other devices

Older wireless router or access points

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5
Q

You have been printing documents on a network printer However, of late, when you print a document, it only prints a blank paper. What could be the possible cause?

Offline printer

Empty toner

Malfunctioning printhead

A

Empty toner

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6
Q

A user in your organization has reported a problem where the system has slowed down suddenly. The user states that this problem has occurred from yesterday afternoon. What should you do first in this scenario? (Choose all that apply)

Ask the user some open-ended questions

Perform a backup of the system

Verify the hardware and software application

Establish a theory on the problem that has occurred

Verify full system functionality

A

Ask the user some open-ended questions

Perform a backup of the system

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7
Q

Which of the following two can be responsible for distorted images?

System overload

Incompatible monitor

Device drivers for the graphics adapter

Power supply to the monitor

A

Device drivers for the graphics adapter

Power supply to the monitor

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8
Q

Which of the following can be the reasons for smoke coming out of a system? (Choose all that apply)

Hard drive

RAM

Processor

Capacitor

A

Processor

Capacitor

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9
Q

If you have a SMART-enabled hard drive, which of the following issues can be detected? (Choose all that apply)

Bad sectors

Read retries

High hard drive temperature

Slow hard drive spin up

A

Bad sectors

Read retries

High hard drive temperature

Slow hard drive spin up

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10
Q

You need to troubleshoot a system. The user has no technical knowledge and is finding it difficult to explain the issue occurring in the you have asked a few open-ended questions and performed a system backup. What else should you do to resolve the issue?

Review the application logs

Verify full system functionality

Establish a theory on the problem that has occurred

A

Review the application logs

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11
Q

Which of the following symptoms indicate that there can be a distended capacitor? (Choose all that apply)

The system does not boot

Systems reboots intermittently

Specific functions of the system stop working

The system slows down

A

The system does not boot

Systems reboots intermittently

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12
Q

You have recently installed a new firewall on the network. After the firewall is installed, you review the firewall logs and notice that on port 25, the incoming traffic is blocked. What protocol is impacted by this?

IMAP

SNMP

SMTP

A

SMTP

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13
Q

One projector in your office is displaying dim images. You have verified the brightness settings, and they are correct. How should you correct this?

Clean the filters

Replace the projector bulb

Clean the projector lens

A

Replace the projector bulb

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14
Q

If you want to access blocked websites, hide your location, encrypt data, which of the following should you do?

Use firewall

Use VPN

Use Encryption

A

Use VPN

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15
Q

Due to which of the following reasons, can an inkjet printer print an image in the wrong colour?

Low memory

Malfunctioning printhead

Empty toner

A

Malfunctioning printhead

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16
Q

When you print a document using a laser printer on your network, it is generating a vertical black line on each paper. Which of the following is the cause of this?

Corona wire

Drum

Nozzle

A

Drum

17
Q

In which of the following situations would you update the radio firmware?

When there is an issue with device memory

When there is an issue with the cellular signals

When there is an issue with the processing speed

A

When there is an issue with the cellular signals

18
Q

You had been working on a problem based on the user discussion. You had also consulted online forums for the solutions to this problem, but none of the solutions worked. What should you do now? (Choose all that apply)

Try to re-create the problem and observe closely

Determine the next steps to be performed

Escalate the issue to the next level

Review the system logs

A

Determine the next steps to be performed

Escalate the issue to the next level

19
Q

A user’s system is configured with a static IP address. Remaining systems receive IP addresses from the DHCP Server. Suddenly, the user receives an IP conflict error. Which of the following could be a problem?

There is a duplicate IP address on the network

The system’s network adapter is not receiving an IP address

The DCHP server is non-functional

A

There is a duplicate IP address on the network

20
Q

Which of the following could be the key reason for oversized images and icons on the monitor?

Corrupt operating system

Display drivers

Incompatible monitor resolution

Bad monitor cable

A

Display drivers

Incompatible monitor resolution