Hardware and Network Troubleshooting (2) Flashcards
After resolving a critical problem at the costumer site, you have been asked to document the detail about the problem. Why should you do this? (Choose all that apply)
To use it as a reference document for the costumer and for internet use
To fulfil the criteria that the company mandates
To be referenced by other colleagues
To keep it for your own reference
To use it as a reference document for the costumer and for internet use
To be referenced by other colleagues
You are configuring a messaging client on your laptop. You want to retain the messages on the server but also want them to synchronize them with the messaging client on your laptop. Any changes made to the messages must get replicated with the server. Which of the following protocol should you configure in the messaging client?
SMTP
S/MIME
IMAP
IMAP
Which of the following can cause the No boot device error? (Choose all that apply)
SMART not enabled
Slow spinning hard drive
Missing master boot record (MBR)
Bad CMOS battery
Missing active partition
Missing master boot record (MBR)
Bad CMOS battery
Missing active partition
You need to disassemble a laptop. You are not able to locate the manufacturer’s manual. What method do you recommend to proceed with the disassembly in this case?
Use the service tag to search for information on the manufacturer’s Website
Search YouTube for the videos on the same laptop model
Consult any other manual of a similar laptop model
Use the service tag to search for information on the manufacturer’s Website
You need to get cloud storage for a Linux system that you use. You need the storage space only for the data storage purposes. Which of the following will be best option in this scenario? (Choose all that apply)
OneDrive
Google Cloud
Dropbox
iCloud
Google Cloud
Dropbox
A user is unable to access any other system or network share on the network. No other user has reported this problem. What should be your first step in troubleshooting this problem?
Check the IP address on the system
Check the DNS server availability
Check the user access on the network share
Check the IP address on the system
Which of the following reasons could lead to read/write failure on a hard drive? (Choose all that apply)
Overheating of the hard drive
Damaged hard drive
Overheated CPU
Incorrect SATA cable
Overheating of the hard drive
Damaged hard drive
Overheated CPU
Which of the following can be the cause for continuous reboots of a system? (Choose all that apply)
Power supply
Power burnouts
Corrupt Windows installation
Bad device drivers
Overheating CPU
Power supply
Power burnouts
Corrupt Windows installation
Bad device drivers
Overheating CPU
You need to print an image by connecting a memory card on the printer. To print successfully which format should you use for the image file?
RAW
PNG
JPG
JPG
When troubleshooting a problem where users are not able to access resources on the network, after the most probable cause of the problem is determined, what should be done next?
The troubleshooter should connect to the network device and begin making changes
An action plan should be formulated mentioning the steps to resolve the problem
A divide and conquer approach should be adopted to solve the problem
An action plan should be formulated mentioning the steps to resolve the problem
In a projector, what panel is likely to fail due to ultraviolet light?
Yellow
Blue
Green
Blue
You want to check the installation status of various Windows updates. Which of the following log in the Event Viewer should you check?
System
Security
Setup
Setup
You are stuck with a critical problem that needs to be resolved. You may have to change some of the network configurations. You need to ensure that if there is a solution failure, the impact is minimized. To be able to do this, which of the following practices must you follow? (Choose all that apply)
The change is as per the procedure defined in the corporate procedures
You have dropped an E-mail to the manager and then moved ahead with the change
You are aware of the potential impact of the change being implemented
You have consulted the existing documentation on a similar issue
There is a rollback plan that is available in case the solution fails
The change is as per the procedure defined in the corporate procedures
You are aware of the potential impact of the change being implemented
You have consulted the existing documentation on a similar issue
There is a rollback plan that is available in case the solution fails
Which of the following protocol should you configure on a messaging client that will download the messages and delete them from the server?
POP3
IMAP
SMTP
POP3
As compared to plasma or LCD screen devices, why do we get additional battery life in the Kindle E-reader?
All the pages are generated at once for the entire e-book, and then power is conserved
Power is used only to generate the initial page, and then power is conserved until the user turns the page
The e-reader always works on the power saving mode
Power is used only to generate the initial page, and then power is conserved until the user turns the page
