Hardware and Network Troubleshooting (1)

Question 1

You are assembling a desktop. Using a fine thread screw with a dome head is likely to serve which of the following purpose?

Mount the hard drive in the media bay

Mount the motherboard onto spacers

Chassis screws

Blanking plates

Answer 1

Mount the motherboard onto spacers

Question 2

If you need to manage Exchange Online, which of the following types of accounts must you have?

Work account

School account

Hotmail account

Outlook.com account

Answer 2

Work account

School account

Question 3

What happens when you enable Bluetooth on a mobile phone?

It sends signals in the form of a unique key to one device for pairing

It connects with all the devices that are present in the range of 10 meters

You need to perform a scan of devices nearby

It sends signals in the form of a unique key to available devices in the range of 10 meters

Answer 3

It sends signals in the form of a unique key to available devices in the range of 10 meters

Question 4

You are facing image flickering on a 2-in-1 laptop. Which of the following could contribute to this issue?

Power source

Display drivers

Electricity

Hinges

Answer 4

Hinges

Question 5

In a printer which of the following can cause paper jam issues (Choose all that apply)

Paper thickness

Paper loading

Paper type

Paper path

Answer 5

Paper thickness

Paper loading

Paper type

Paper path

Question 6

Which of the following can be considered a screen artifact (Choose all that apply)

Scrambled text

Lines through an image

Pixelated images

Distorted pictures

Answer 6

Scrambled text

Lines through an image

Pixelated images

Distorted pictures

Question 7

You send a document with a big image to a laser jet printer. However, only half the image is printed. What is the likely problem here?

Low memory

Printer offline

Printhead malfunctioning

Answer 7

Low memory

Question 8

Which of the following can be a primary cause for Intermittent network connectivity for a single desktop?

Loose network cable on the desktop

Too many systems on the network

Non-functional DNS server

Answer 8

Loose network cable on the desktop

Question 9

You need to encrypt and digitally sign the E-mails. What should you use?

IMAP

S/MIMIE

POP3

Answer 9

S/MIMIE

Question 10

You have a network printer that is shared through a desktop. The printer and the users in the same subnet. Of late, the users complain the printer becomes unavailable sometimes. What can be a probable cause for this issue?

Printer cable

Desktop

Router

Answer 10

Desktop

Question 11

Which of the following factors can cause no connectivity issues between the devices on a network? (Choose all that apply)

Incorrect subnet mask

Incorrect DNS

Incorrect gateway

Incorrect IP address

Answer 11

Incorrect subnet mask

Incorrect DNS

Incorrect gateway

Incorrect IP address

Question 12

You need to configure IMAP over SSL foe E-mail security. Which port should you open in the firewall?

995

993

143

Answer 12

993

Question 13

A Windows system has suffered a Blue Screen of Death (BSOD). This system indicates the IRQL_NOT_LESS_OR_EQUAL_error. What does this error mean?

Error is caused by a faulty device driver

The hard drive is corrupt

It is a registry failure

Answer 13

Error is caused by a faulty device driver

Question 14

Which of the following can be the reasons for the operating system not found error? (Choose all that apply)

Missing master boot record (MBR)

Missing active partition

Bad CMOS battery

Slow spinning hard drive

Answer 14

Missing master boot record (MBR)

Missing active partition

Question 15

You assemble a new system with a graphics controller card and load Windows 10. The system is working in the VGA mode. You graphics controller card and get high resolution. However, you are not able to change the resolution. What should you do?

Load device driver for the graphics controller card

Enable the Recovery mode

Boot the system in Safe Mode

Answer 15

Load device driver for the graphics controller card

Question 16

Which of the following methods can you use to prevent a projector from overheating? (Choose all that apply)

Replace filter’s regularly

Clean it regularly from dust

Install it next to the air conditioner

Use lower brightness

Avoid running it for longer duration

Answer 16

Replace filter’s regularly

Clean it regularly from dust

Use lower brightness

Question 17

If you get a burning smell from your system. What should be your immediate step?

Unplug the system from the power supply

Shut down the system

Switch off the monitor

Answer 17

Shut down the system

Question 18

You need to connect a laptop to a mobile device for internet connectivity. Which of the following solutions will work? (Choose all that apply)

Enable hotspot on the laptop

Use tethering method

Enable wireless on the mobile phone

Enable hotspot on the mobile phone

Answer 18

Use tethering method

Enable hotspot on the mobile phone

Question 19

If a hard drive is making a loud noise when you work on the system, which of the following methods should you use to correct this problem?

Replace the hard drive

Clean the power supply fan

Shut down the system for a few minutes

Answer 19

Replace the hard drive

Question 20

After discussing a problem in a system with the user, you have identified the problem. However, you do not know to resolve this as you have not experienced this problem before. What should you do? (Choose all that apply)

Use your experience in troubleshooting the problems of similar nature

Re-create the problem by asking the user to perform the steps

Refer to online Websites and forums

Discuss the problem with your colleagues or seniors

Answer 20

Re-create the problem by asking the user to perform the steps

Refer to online Websites and forums

Discuss the problem with your colleagues or seniors