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Principles And Perspectives > Group Dynamics, Analysis and Conflict Resolution > Flashcards

Group Dynamics, Analysis and Conflict Resolution Flashcards

1
Q

number of people gathered together intentionally or unintentionally to achieve some goal

A

group

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2
Q

kinds of groups, according to how groups are formed

A 
artificial aggregations
unorganized aggregates
units with patterned relationships
structured social units
deliberately designed social units
less deliberately designed
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3
Q

each group, whether informal or formal, has

A 
identity and boundary
legal mandates
roles and structures
norms and culture
goals and tasks
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4
Q

forces that influence nature of groups, interrelationships, events and outcome

A

group dynamics

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5
Q

internal boundaries

A

attributes of members

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6
Q

external boundaries

A 
political
economics
social
technology
natural environment
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7
Q

central feature of a group

A

interaction

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8
Q

how a group moves towards the goal

A

performance

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9
Q

3 phases of group development (william schutz)

A

inclusion
control
engagement

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10
Q

phases of group development

make the person feel part of the group

A

inclusion

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11
Q

phases of group development

control how people behave in the group

A

control

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12
Q

phases of group development

people are expected to follow and commit to the group

A

engagement

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13
Q

5 stages of team development (bruce tuckman)

A 
forming
storming
norming
performing
adjourning
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14
Q

stages of team development
low involvement, dependent on leader
authoritarian leadership style

A

forming

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15
Q

stages of team development
confusion in roles
leader exercises tight control
reactive leadership style

A

storming

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16
Q

stages of team development
focus on harmony and conformity
casual leadership style

A

norming

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17
Q

stages of team development
high involvement
equally task-oriented and people-oriented
participative, shared leadership

A

performing

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18
Q

stages of team development
closure
completion and disengagement
deforming and mourning

A

adjourning

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19
Q

successful teams

A

build relationship
communicate
follow a process

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20
Q

filipino work team effectiveness

A

work system
team member competence
leadership
quality of relationships

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21
Q

Process of changing behavior

A

Kurt Lewin’s model

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22
Q

a new member adjusts to the rules of a group to achieve conformity

A

socialization

23
Q

agreeing to do something because everyone says so

A

groupthink

24
Q

groupthink symptoms

A 
an illusion of vulnerability
self-censorship
illusion of morality
shared negative stereotypes
mind guards
conformity pressure
illusion of unanimity
rationalization
information is filtered for the group
25
Q

capacity for individual growth and individuation

A

well-being

26
Q

level of synergy toward increasing challenge

A

performance

self-responsibility > trust > communication > conflict resolution > synergy

27
Q

used in training, consulting, beyond looking at groups

A

process observation analysis

28
Q

areas for observation and analysis

A 
content
process
inter-group interaction
behavior
interaction
role
performance
29
Q

beliefs conceding the responsibilities and requirements of a particular role

A

role expectations

30
Q

sense of uncertainty over the requirements of a particular role

A

role ambiguity

31
Q

results when the expectations association with one role interfere with the expectations concerning another role

A

role conflict

32
Q

process by which group members learn to perform various roles

A

role differentiation

33
Q

classification of roles

A

task role
group building and maintenance role
individual role

34
Q

basic group processes

A 
cooperation
cohesiveness
efficacy
conformity
competition
conflict
35
Q

basic group processes
reciprocity rule
task interdependence

A

cooperation

36
Q

individuals in groups exert less effort than when working alone

A

social loafing (free riding, sucker effect, felt dispensability)

37
Q

Ways to avoid social loafing

A

increase evaluation apprehension
enhance attraction to the task
ensure attraction to the team

38
Q

basic group processes
degree of attraction/closeness among group members
social glue

A

cohesiveness

39
Q

basic group processes

shared belief in their ability to engage in actions that will produce desired outcome

A

efficacy

40
Q

basic group processes

process of adherence to group norms

A

conformity

41
Q

basic group processes

group members are pitted against one another to achieve individual goal

A

competition

42
Q

basic group processes

behavior by a person or group intended to inhibit the attainment of goals by another person or group

A

conflict

43
Q

natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs
can be external or internal

A

conflict

44
Q

kinds of conflict

A 
intrapersonal
inter-personal
within group
inter-group
large system or social conflicts
45
Q

causes of conflicts, difference in

A 
needs
perceptions
power
values, beliefs or principles
feelings and emotions
46
Q

manifestations of conflict

A 
behavioral
relational
societal
situational
systematic
47
Q

to avoid/resolve conflict

A

objective awareness

subjective awareness

48
Q

conflict handling styles

A 
avoiding
accommodating
competing
compromising
collaborating
49
Q

low cooperation
low assertiveness
valuable to withdraw, take a break, rethink the issues

A

avoiding

50
Q

high cooperation
low assertiveness
need of others are more important, repair damaged relationship, outcome is not inconsistent with long term goals

A

accommodating

51
Q

low cooperation
high assertiveness
during emergencies, when stakes are high you know you’re right
does not encourage group think

A

competing

52
Q

high cooperation
high assertiveness
fairly quick solutions are needed, splitting the difference makes most sense

A

collaborating

53
Q

conflict handling styles
middle
consensual decisions are needed, issues are too important to compromise

A

compromising

Principles And Perspectives (11 decks)

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