Group dynamics

Question 1

Decision making

Answer 1

Listen to all ideas and suggestions, list all possible outcomes, make a decision based on best interest

Question 2

Respect

Answer 2

Role modelling respect means that all communication is valued, everyone is listened to and all feel a part of the group

Question 3

Conflict resolution

Answer 3

o The earlier you deal with it the better
o Implement effective conflict-resolutions strategies when required
o Deal with is swiftly and tactfully to prevent escalation

Question 4

Smoothing

Answer 4

Requires one person to sacrifice their own ideas, concerns and goals (not always a successful approach)

Question 5

Withdrawal

Answer 5

• To postpone or avoid the conflict (temporary solution)

- Conflict may re-occur if not dealt with

Question 6

Forcing

Answer 6

• One party goes all out to win its position, while ignoring the needs and concerns of others
• Often seen as a very domineering, competing or controlling approach
• Normally relationships between the two parties is not very important

Question 7

Confrontation

Answer 7

• Meeting face to face and working together to reach an agreement that satisfies the concerns of both parties
• Both parties have to be open, honest and direct about what they want
• Majority vote can be used to sort out both parties

Question 8

Compromise

Answer 8

• ‘give and take’
• Finding solutions that bring some degree of satisfaction to both parties
• Vital to hold the relationships between both parties

Question 9

Problem Solving

Answer 9

• Finding the problem, determining the cause, identifying, prioritising and selecting alternatives for the solution and the implementing the solution (compromise, majority vote or arbitration)

Question 10

Communication

Answer 10

o Effective communication is essential it shows you are interested, enthused and when giving information you want to be clear and precise also watching for non-verbal communication such as bod language

Question 11

Trust

Answer 11

o Trust can be established through open and honest communication, following through with commitment to goals and completing tasks on time

Question 12

Safety

Answer 12

o Group members need to fell physically and emotionally safe, they need to know they will not be injured or ridiculed for ideas/suggestions