Grievance Redressal Policy @ CG

Question 1

What is the first step an employee should take to resolve a grievance?

Answer 1

Discuss with their RO through informal discussion. The outcome of this discussion should be documented by the RO

Question 2

Who appoints the Nodal Officer?

Answer 2

CEO

Question 3

How long does the Nodal Officer hold office?

Answer 3

2 years

Question 4

A grievance must be presented within how many days from the date of alleged incident?

Answer 4

30 days

Question 5

If the grievance is related to sexual harassment, which committee can handle the formal inquiry?

Answer 5

Internal Committee (earlier called as Internal Complaints Committee)

Question 6

Grievances resolved by the Nodal Officer must be documented in what format?

Answer 6

All grievances shall be documented either in hard copy format or digitally, and stored in a secure manner keeping in mind the confidentiality of the contents of the same, and is retained for a period of 5 years

Question 7

The CEO’s decision on a grievance appeal is final and binding. True or False?

Answer 7

True

Question 8

When can a formal grievance be raised?

Answer 8

When the matter is not resolved through informal means, and the employee believes that their grievance needs to be escalated

Question 9

This policy is a substitute for action for breach of contract or any misconduct. True or False

Answer 9

False. This policy is only intended for resolution of a grievance and is not a substitute for action for breach of contract, or any misconduct

Question 10

Who must affix their signature to agreement documents resolving a grievance?

Answer 10

If the said Complaint is resolved by the Nodal Officer, then the said inquiry and resolution process shall be documented in writing and all parties concerned shall affix their signature in agreement of the said resolution