Grievance and complaint handling Flashcards
Grievance a ledge is a violation of what
A violation of contract
A complaint is a dispute over what
Statutes and regulations policies or practices
What information must be included on a formal written grievance complaint
- Alleged violation- specific provision or policies violated.
- Statement of the problem.
- Proposed remedy
Grievance and appeals procedures
The employee or employees representative shall discuss the grievance with their immediate supervisor within how many days of the event or circumstances
Within 10 workdays.
How many work days does the immediate supervisor have to render a decision regarding an Informal discussion
Within five workdays.
A formal grievance shall be initiated in writing on what CHP form
CHP 94
Level I grievance
If an in formal grievance is not resolved to the satisfaction of the grievance, a formal grievance may be filed no later than
10 work days after the event or circumstances occasioning the grievance
Upon receipt of a formal grievance the person designated by the department head as the first level of appeal shall respond in writing to the grievance within how many days
Within 10 work days
If the grievant is not satisfied with the decision rendered at level one the grievant may appeal the decision within how many days after receipt of the response to the person designated by the department head as the second level appeal
Within 10 work days
Upon receipt of the appealed grievance the person designated by the department head as the second level of appeal shall respond in writing within how many workdays
Within 15 workdays
If the grievant is not satisfied with the decision rendered at level III, the grievant may appeal the decision within how many workdays to the director of CalHR
Within 10 workdays
The director of Kelly chart where their designee shall respond in writing to the grievance within how many were
Within 20 workdays
