GMS Chapter 2

Question 2

3 classical management approaches

Answer 2

NAME?

Question 3

Managerial Competency

Answer 3

Skill-based capability for high performance in management job

Question 4

Motion study

Answer 4

The science to reducing a task to its basic physical motions

Question 5

Scalar chain

Answer 5

(Administrative principle) they should be a clear and unbrocken line of communication for top to buttom of an organization

Question 6

Unity of command principle

Answer 6

(Administrative principle) each person should receive orders from only one boss

Question 7

Unity of principle

Answer 7

One person should be in charge of all the activities that have the same PERFORMANCE OBJECTIVES

Question 8

Disadvantages of bureaucracy

Answer 8

NAME?

Question 9

Hawthorne Effect

Answer 9

the tendency of q person singled out for special attention to perform as expected

Question 10

5 Human needs of Maslow

Answer 10

NAME?

Question 11

7 Modern Management Fondations

Answer 11

-Quantitative analysis and tools-Organization as a system -Contingency thinking -Quality management -Knowledge management -Evidence based management -21st century leadership

Question 12

Management science/ Operation research

Answer 12

Use quantitative analysis and applied mathematics to solve problems

Question 13

Operation Management

Answer 13

STUDY of how organization produce goods and services

Question 14

System

Answer 14

A collection of interrelated parts working togather for a purpose

Question 15

contingency Thinking

Answer 15

Match management practise with situational demand

Question 16

ISO certification

Answer 16

indicates conformity with a rigourous set of international quality standard

Question 17

Knowledge management

Answer 17

The process of using intelactual capital for competitive advantage

Question 18

High performance Organization

Answer 18

Continuously acheives excelance while creating high quality work environment

Question 19

Evidence based management

Answer 19

Making decision based on hard facts about what realy works

Question 20

Bureaucracy

Answer 20

A rational and efficient form of organization founded on logic, order, and legitimate authority

Question 21

5 Behavioural Management Approaches

Answer 21

• Theory of human needs (Maslow - Hawthorn Studies - Organizations as communities (Follett)- Theory X and Theory Y (Douglas) - Personality and Organization

Question 22

Human Relations Movement

Answer 22

Suggests that managers using good relations will acheive productivity

Question 23

Organizational Behaviour

Answer 23

The STUDY of individuals and groups in an organization

Question 24

Theory X

Answer 24

People dislike work, lack ambition, act irresponsably, and prefer to be led

Question 25

Theory Y

Answer 25

People are willing to work, like responsability, and are self directed ad creative

Question 26

Open System

Answer 26

Interacts with its environement and transforms resource input into output

Question 27

Total Quality Management

Answer 27

Managing with organization-wide comitment to continuous improvement, product quality, and customer needs

Question 28

Continuous Improvement

Answer 28

Involves always searching for new ways to improve work quality and performance

Question 29

Learning Organization

Answer 29

Continuously changes and improves, using the lessons of experience