GMS Chapter 1

Question 2

Intelectual Capital

Answer 2

The collective brainpower or shared knowledge of a workforce

Question 3

Knowledge worker

Answer 3

Someone whose mind is a critical asset to employers

Question 4

Organization

Answer 4

A collection of people working together to achieve common purpose

Question 5

Performance effectiveness

Answer 5

The output measure of a task of goal accomplishment

Question 6

Performance efficiency

Answer 6

The input measure of resources associated with goal accomplishment

Question 7

5 components of an organization’s environment

Answer 7

economic environment, legal/political environment, natural environment, technological environment, socio-cultural environment

Question 8

Sustainable business

Answer 8

Both meets the needs of customers and protects the well being of our natural environment

Question 9

Specific environment / task environment

Answer 9

People and groups with whom an organization interacts

Question 10

Competitive adventage

Answer 10

Allows organizations to deal with market and environmental forces better than its competitors

Question 11

Strategic positioning

Answer 11

Occurs when an organization does different things or the same things in a different way from its competitors

Question 12

4 ways to competitive advantage

Answer 12

Cost, Quality, Delivery, Flexibility

Question 13

Environment uncertainty

Answer 13

The lack of complete info about an environment

Question 14

Organizational effectiveness

Answer 14

Sustainable high performance in using resources to accomplish a mission

Question 15

3 levels of manager

Answer 15

Top manager, Middle manager, First-line manager

Question 16

Top manager

Answer 16

Guide the performance of the organization as a whole or one of the major parts

Question 17

Middle manager

Answer 17

Oversees the work of a department or division

Question 18

Team leader / First Line manager

Answer 18

Report to middle manager and supervise non managerial workers

Question 19

Line manager

Answer 19

Directly contributes to producing the organization’s good or services

Question 20

Staff manager

Answer 20

Use special and technical expertise to advice and support line workers

Question 21

General Manager

Answer 21

Are responsable for complex multifunctional units

Question 22

Administrator

Answer 22

Manager in a non profit organization

Question 23

Accountability

Answer 23

Rquierment to show performance result to a supervisor

Question 24

Planing

Answer 24

The PROCESS of setting objectives and determining what should be done to accomplish them

Question 25

Leading

Answer 25

The process of arousing enthusiasm and inspiring efforts to achieve goals

Question 26

Controlling

Answer 26

The process of measuring performance and taking action to ensure desired outcome

Question 27

3 managerial roles

Answer 27

Informational, Interpersonal, Decisional

Question 28

3 Managerial interpersonal roles

Answer 28

Figurehead, Leader, Liaison

Question 29

3 Managerial Informational roles

Answer 29

Monitor info, Disseminate info, Spokeperson

Question 30

4 Managerial decisional roles

Answer 30

Entrepreneur, Disturbance Handler, Resource allocator, Negociaton

Question 31

3 Managerial Skills (ability)

Answer 31

Conceptual Skills, Human Skills, Technical Skills

Question 32

Technical Skill

Answer 32

The ability to use expertise to perform a task with proficiency

Question 33

Human or interpersonal Skill

Answer 33

The ABILITY to work well in cooperation with other people

Question 34

Emotional Intelligence

Answer 34

The ability to manage ourselves and our relationships effectively

Question 35

Conceptual skill

Answer 35

The ability to think analytically to diagnose and solve complex problems

Question 36

Managerial Competency

Answer 36

A skilled based capability for high performance in a management job