Glossery Flashcards
Certificate of Orgin
A Document, required by certain countries or tariff purposes, certifying as to the country of origin of specific goods.
Certified Association Exec
CAE - Certification offered by the American Society of Association Exec. and ASAE University.
Certified Destination Marketing Exe
CDME - Certification offered by destinations international
Certified Exhibition Manager
CEM - Certification offered by INternational Association of Exhibitions and Events
Certified Hospitality Marketing Exec
CHME Certification offered by hospitality sales and marketing association international
Certified Hospitality Sales Professional
CHSP - Certification offered by American Hotel & Lodging Education Institute
Certified Hotel Adminstrator
CHA - Certification offered by the AHLA
Certified Incentive Travel Exec
CITE - A designation offered by the society for incentive travel excellence
Certified Professional Catering & Events
CPCE - offered by National Association of Catering Execs (NACE)
Certified Speaking Professional
CSP - offered by National Speakers Association
Certified Special Events Professional
CSEP - offered by international live events (ILEA)
Certified Weight
an official weight issued from a certified weight master. The individual certifies a shipment’s weight as the only acceptable weight for transportation and material handling at a tradeshow
Change Order
Facility form to advise departments of changes in reservations or functions
Chart of Accounts
A detailed list of the individual line items that make up the revenue and expense categories in a budget.
A numbering system used to identify every line item in a budget, so that income and expenses are posted to the correct accounts.
Charter
- Exclusive use of all or some space on an airplane, bus, ship or other vehicle for a specific period of time and for a specific itinerary.
- To create a new association, organization or chapter of an association or organization
Check-in Time
Time at which hotel guests may check in and occupy sleeping rooms
Check-out Time
time by which hotel guests are required to vacate sleeping rooms
Cherry Picker
Equipment capable of lifting a person or person to a given height
Citywide Event
an event that requires the use of a convention center or event complex as well as multiple hotels in the host city.
Clean Bill of Lading
A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition without damages or other irregularities.
Clear Date/Time
Generally the last point in time at which an exhibitor-appointed carrier must be in line or at the dock in order to be loaded after the close of the show.
Clinic
Workshop-type educational experience where participants learn by doing
Closed-Ended Incentive Program
The number of winners is limited by a predetermined amount to be spent on the incentive program.
Closing Ceremony
Final activities at an event which occur during the closing or last session
Closing Session
The final session of an event in which the subjects have been discussed are summarized and possible conclusions reached and announced.
Co-Location
To hold two or more related events at the same time and in the same place.
Collateral
- The promotional material used by the salespeople to support or corroborate the features and benefits of the item being sold.
- Collective term for material distributed to attendees at registration (badges, lanyards, tote bags, agenda)
- Assets that can be pledged to guarantee a loan
Collection and Consolidation Service
Service performed for a shipper in which a number of smaller shipments are picked up or received and forwarded as one truckload shipment.
Colloquium
An informal meeting for the purpose of discussion, usually of an academic or research nature and in order to ascertain areas of mutual interest through exchange of ideas. Conducted as and when convenient but with little regularity.
Commissionable Rate Commitment
A contract in which the room rate to be charged to attendees includes a commission to be paid to either the sponsoring group or a third party, such as a travel agent, independent event planning or site selection organization.
Committee
A group of people appointed for a specific function, typically consisting of members of a large group.
Common Carrier
- Transportation company which handles materials.
2. Agency or business that is available to the public for transportation on regularly scheduled trucks or airplanes.
Complete Meeting Package (CMP)
A per-person, all-inclusive plan offered by some conference centres and hotels, including lodging, all meals and support services.
Complimentary Ratio
the number of rooms provided at no cost based on the number of occupied rooms. Often expressed numerically, for example 1/50
Compression/Decompression or Coder/Decoder
Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio and data signals for transmission and decompress or decode the signal at the other end of the transmission
Computer Aided Design and Manufacturing
Software used to design and manufacture products. CAD/CAM
Concessions
- Merchandise/refreshments sold to individuals on-site, in conjunction with events.
- Contractual agreement where one party provides something of value to the other party in exchange for something else, pending certain conditions.
Conclave
Gathering of a group of shared or special interests. Traditionally refers to meetings of a confidential or secret nature with restricted or limited participation. From the latin for “with key” referring to a historical practice of sequestering participants.
Concurrent Sessions
Multiple sessions scheduled at the same time.
Conference
- Participatory meeting designed for discussion, fact-finding, problem solving and consultation.
- An event used by any organization to meet/exchange views, convey a message, open a debate or give publicity to some area of opinion on specific issue.
Conference Center
A facility that provides a dedicated environment for events, especially small events.
Conference Officer/Organizer
Title generally conferred upon the chief admin. of the entire event.
Conference Service Manager CSM
Primary contact person assigned to an event in a hotel/convention center
Confirmed Letter of Credit
A letter of credit, issued by a foreign bank, whose validity has been confirmed by a second bank. An exporter whose payment terms are confirmed letter of credit is assured of payment even if the foreign buyer or the foreign bank defaults.
Congress
- The Regular coming together of large groups of individuals, generally to discuss a particular subject. A congress will often last several days and have several simultaneous sessions.
- European term for conference.
Consecutive Interpretation
Oral translation of several phrases or entire speeches from one language to another. Speaker pauses between phrases to allow for interpretation
Consideration
The price paid for the contractual bargain. This is essential element to forming a valid contract.
Consignee
Recipient. The person, people or organization to whom something is delivered or addressed.
Consular Declaration
a formal statement describing goods to be shipped. filed with and approved by the consul of the country of destination prior to shipment.
Consular Invoice
A document, required by some countries, describing a shipment of goods and showing information such as the consignor, consignee, and value of the shipment
Consumer Show
Exhibition that is open to the public, usually requiring an entrance fee
Container Detention
A charge that is assessed when a container is not returned to the carrier with the allowable time
Continental Plan
A room rate that includes a continental breakfast
Continuing Education
structured educational and training experiences for personal or professional development
Contra Agreement
A type of barter. The exchange of goods and services instead of using money.
Contract Carrier
Trucking company that enters into a specific contract with a shipper to transport goods for an agreed-upon price.
Controversy Panel
To stimulate interest and debate, two or three views of a controversial issue are presented
Convener
member of committee in charge of convening participants
Conventions and Visitors Authority
CVA - Destination Management Company
Corner Booth/Stand
an exhibit space with exposure on at least two aisles, often sold by show managers at a premium rate
Corporate Rate
A special rate for sleeping rooms or other goods/services that is made available to business travelers. These rates may vary by corporation, depending on the negotiated agreement.
Corporate Travel
The market segment comprised of groups or individuals that work for a given company and are traveling for business reasons at the company’s expense.
Cost and Freight
A pricing term indicating that freight costs are included in the quoted price
Cost and Insurance
A pricing term indicating that insurance costs are included in the quoted price.
Countervailing Duting
An import duty imposed to offset export grants, bounties or subsidies paid to foreign suppliers in certain countries by the governments of those countries as an incentive to exports.
Country of Orgin
A person’s country of natural birth or citzenship
Courier
- European term for travel professional who supervises arrival details/tours.
- a person or service who delivers messages, packages or mail
Cover
- Table setting for one person
- Actual number of meals or servings, served at a food function
- Dome placed over a plate, used to keep food warm/cold - Cloche
Covers
Actual number of meals served at a catered meal function or in a restaurant.
Creative Common License
A form of copyright license that facilitates the free distribution of copyrighted works when specific criteria are followed.
Credentials Committee
Committee formed to verify that individuals have the necessary qualifications to attend a meeting, cast votes, become a member of an association.
Cross Aisle
A smaller aisle perpendicular to a larger main aisle
Customs
the governmental authorities designated to collect duties levied by a country on imports and exports.
Customs Broke
an individual or firm licensed to enter and clear goods through customs
customs house
an individual or firm licensed to enter and clear goods through customs
Cut off time
- A specific point in time at which exhibition contractor will cease all unloading or loading activities for the day.
- Specific time a shipment must be tendered to a transportation carrier in order to receive service that day.
Daily Delegate Rate
Another name for Complete Meeting Package
Dais
Raised platform usually above the floor of a hall/large room. Another name for Podium/Riser
Damage Clause
Part of a contract dealing with procedures, penalties, and rights of the party causing damages
Data Projector
Another name for LCD projector
Debate
A discussion which takes place within a meeting, a public or private sitting or in one of the various types fo assemblies
Declared Value
Shipper’s stated value of entire shipment
Decor
props, lighting or other decorative elements used to create a theme, ambiance or mood at a function or special event
Decorator
An individual or company providing installation and dismantling of booth/stand and hall dressing services for a trade show and/or its exhibitors.
Dedicated Bandwith
a set amount of bandwidth that is exclusively available to the end user or group
Delay Speakres
Loudspeakers that are used to cover assignments out of the range of the main loudspeaker.
Delegate
Outside of North America, a general term for registered meeting participant.
Demi-Pension
A rate inclusive of breakfast and dinner in addition to the room.
Destination Management Company
A professional services company possessing extensive local knowledge, expertise and resources, specializing in design and implementation of events, activities, tours, transportation and program logistics.
Destination Marketing Organization
Promotes economic development of the community through travel and tourism. Provide information on local resources and services.
Destinations International
DI is a member of the Events Industry Council.
Dimmer Board
Another name for Switchboard
Dine Around
Use of a number of restaurants in a destination with reservations and billing arrangements to one particular client
Direct Spending
all expenditures associated with an event that flow into the host destination’s local economy. This includes attendee spending, exhibitor spending and event organizer spending.
Discussion Group
A group of participants assigned to debate or explore a topic within some types of meetings. Similar to a working group, but typically with an expectation for formal reports.
Display Rules & Regulations
A set of specifications for exhibit construction endorsed by all major exhibit industry associations.
Distance Learning
Education delivered through a variety of technological and communication methods, including: email, e-learning platforms, web conferencing, mobile apps and podcasts. Another name for virtual learning.
DMC Consortium
National and/or international alliances of DMCs that form select communities for the purpose of sharing collective efforts for business sharing, education, ethics.
Docent
A person who acts as a guide for visitors and tourists, typically on a volunteer basis.
Dock Receipt
A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier’s dock.
Double Booking
- Reserving a space for two groups to use at the same time, same place, etc.
- an organization reserving space in more than one venue for the same event.
- Two or more reservations made for the same traveler for the same dates.
Double Cloth
Use two tablecloths on a table for decorative purposes
Double-Occupancy
A hotel guest room that may be occupied by two people
Double Room Rate
The price per person for a double occupancy hotel guest room
Double Double Room
A hotel guest room with two double beds
Downstage
Front of the stage, closet to the audience
Dram Shop Laws
In the US - a term for laws covering the liability of people serving alcoholic beverages. Under these laws, a party injured by an intoxicated person can sue establishments contributing to that person’s intoxication
Dressing the Exhibit
Placing graphics, plants, literature and applying any finishing touches to the display
Duty
Fee levied on imported and exported good
Duty Manager
Person at a facility in charge of operations and/or guest relations for a certain period of time.
E-Poster System
A system that uses a large monitor and computer to display multimedia versions of a poster; typically used at scientific/medical conferences
