Glossery Flashcards

1
Q

Certificate of Orgin

A

A Document, required by certain countries or tariff purposes, certifying as to the country of origin of specific goods.

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2
Q

Certified Association Exec

A

CAE - Certification offered by the American Society of Association Exec. and ASAE University.

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3
Q

Certified Destination Marketing Exe

A

CDME - Certification offered by destinations international

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4
Q

Certified Exhibition Manager

A

CEM - Certification offered by INternational Association of Exhibitions and Events

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5
Q

Certified Hospitality Marketing Exec

A

CHME Certification offered by hospitality sales and marketing association international

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6
Q

Certified Hospitality Sales Professional

A

CHSP - Certification offered by American Hotel & Lodging Education Institute

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7
Q

Certified Hotel Adminstrator

A

CHA - Certification offered by the AHLA

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8
Q

Certified Incentive Travel Exec

A

CITE - A designation offered by the society for incentive travel excellence

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9
Q

Certified Professional Catering & Events

A

CPCE - offered by National Association of Catering Execs (NACE)

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10
Q

Certified Speaking Professional

A

CSP - offered by National Speakers Association

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11
Q

Certified Special Events Professional

A

CSEP - offered by international live events (ILEA)

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12
Q

Certified Weight

A

an official weight issued from a certified weight master. The individual certifies a shipment’s weight as the only acceptable weight for transportation and material handling at a tradeshow

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13
Q

Change Order

A

Facility form to advise departments of changes in reservations or functions

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14
Q

Chart of Accounts

A

A detailed list of the individual line items that make up the revenue and expense categories in a budget.

A numbering system used to identify every line item in a budget, so that income and expenses are posted to the correct accounts.

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15
Q

Charter

A
  1. Exclusive use of all or some space on an airplane, bus, ship or other vehicle for a specific period of time and for a specific itinerary.
  2. To create a new association, organization or chapter of an association or organization
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16
Q

Check-in Time

A

Time at which hotel guests may check in and occupy sleeping rooms

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17
Q

Check-out Time

A

time by which hotel guests are required to vacate sleeping rooms

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18
Q

Cherry Picker

A

Equipment capable of lifting a person or person to a given height

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19
Q

Citywide Event

A

an event that requires the use of a convention center or event complex as well as multiple hotels in the host city.

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20
Q

Clean Bill of Lading

A

A receipt for goods issued by a carrier with an indication that the goods were received in apparent good order and condition without damages or other irregularities.

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21
Q

Clear Date/Time

A

Generally the last point in time at which an exhibitor-appointed carrier must be in line or at the dock in order to be loaded after the close of the show.

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22
Q

Clinic

A

Workshop-type educational experience where participants learn by doing

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23
Q

Closed-Ended Incentive Program

A

The number of winners is limited by a predetermined amount to be spent on the incentive program.

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24
Q

Closing Ceremony

A

Final activities at an event which occur during the closing or last session

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25
Q

Closing Session

A

The final session of an event in which the subjects have been discussed are summarized and possible conclusions reached and announced.

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26
Q

Co-Location

A

To hold two or more related events at the same time and in the same place.

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27
Q

Collateral

A
  1. The promotional material used by the salespeople to support or corroborate the features and benefits of the item being sold.
  2. Collective term for material distributed to attendees at registration (badges, lanyards, tote bags, agenda)
  3. Assets that can be pledged to guarantee a loan
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28
Q

Collection and Consolidation Service

A

Service performed for a shipper in which a number of smaller shipments are picked up or received and forwarded as one truckload shipment.

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29
Q

Colloquium

A

An informal meeting for the purpose of discussion, usually of an academic or research nature and in order to ascertain areas of mutual interest through exchange of ideas. Conducted as and when convenient but with little regularity.

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30
Q

Commissionable Rate Commitment

A

A contract in which the room rate to be charged to attendees includes a commission to be paid to either the sponsoring group or a third party, such as a travel agent, independent event planning or site selection organization.

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31
Q

Committee

A

A group of people appointed for a specific function, typically consisting of members of a large group.

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32
Q

Common Carrier

A
  1. Transportation company which handles materials.

2. Agency or business that is available to the public for transportation on regularly scheduled trucks or airplanes.

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33
Q

Complete Meeting Package (CMP)

A

A per-person, all-inclusive plan offered by some conference centres and hotels, including lodging, all meals and support services.

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34
Q

Complimentary Ratio

A

the number of rooms provided at no cost based on the number of occupied rooms. Often expressed numerically, for example 1/50

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35
Q

Compression/Decompression or Coder/Decoder

A

Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio and data signals for transmission and decompress or decode the signal at the other end of the transmission

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36
Q

Computer Aided Design and Manufacturing

A

Software used to design and manufacture products. CAD/CAM

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37
Q

Concessions

A
  1. Merchandise/refreshments sold to individuals on-site, in conjunction with events.
  2. Contractual agreement where one party provides something of value to the other party in exchange for something else, pending certain conditions.
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38
Q

Conclave

A

Gathering of a group of shared or special interests. Traditionally refers to meetings of a confidential or secret nature with restricted or limited participation. From the latin for “with key” referring to a historical practice of sequestering participants.

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39
Q

Concurrent Sessions

A

Multiple sessions scheduled at the same time.

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40
Q

Conference

A
  1. Participatory meeting designed for discussion, fact-finding, problem solving and consultation.
  2. An event used by any organization to meet/exchange views, convey a message, open a debate or give publicity to some area of opinion on specific issue.
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41
Q

Conference Center

A

A facility that provides a dedicated environment for events, especially small events.

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42
Q

Conference Officer/Organizer

A

Title generally conferred upon the chief admin. of the entire event.

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43
Q

Conference Service Manager CSM

A

Primary contact person assigned to an event in a hotel/convention center

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44
Q

Confirmed Letter of Credit

A

A letter of credit, issued by a foreign bank, whose validity has been confirmed by a second bank. An exporter whose payment terms are confirmed letter of credit is assured of payment even if the foreign buyer or the foreign bank defaults.

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45
Q

Congress

A
  1. The Regular coming together of large groups of individuals, generally to discuss a particular subject. A congress will often last several days and have several simultaneous sessions.
  2. European term for conference.
46
Q

Consecutive Interpretation

A

Oral translation of several phrases or entire speeches from one language to another. Speaker pauses between phrases to allow for interpretation

47
Q

Consideration

A

The price paid for the contractual bargain. This is essential element to forming a valid contract.

48
Q

Consignee

A

Recipient. The person, people or organization to whom something is delivered or addressed.

49
Q

Consular Declaration

A

a formal statement describing goods to be shipped. filed with and approved by the consul of the country of destination prior to shipment.

50
Q

Consular Invoice

A

A document, required by some countries, describing a shipment of goods and showing information such as the consignor, consignee, and value of the shipment

51
Q

Consumer Show

A

Exhibition that is open to the public, usually requiring an entrance fee

52
Q

Container Detention

A

A charge that is assessed when a container is not returned to the carrier with the allowable time

53
Q

Continental Plan

A

A room rate that includes a continental breakfast

54
Q

Continuing Education

A

structured educational and training experiences for personal or professional development

55
Q

Contra Agreement

A

A type of barter. The exchange of goods and services instead of using money.

56
Q

Contract Carrier

A

Trucking company that enters into a specific contract with a shipper to transport goods for an agreed-upon price.

57
Q

Controversy Panel

A

To stimulate interest and debate, two or three views of a controversial issue are presented

58
Q

Convener

A

member of committee in charge of convening participants

59
Q

Conventions and Visitors Authority

A

CVA - Destination Management Company

60
Q

Corner Booth/Stand

A

an exhibit space with exposure on at least two aisles, often sold by show managers at a premium rate

61
Q

Corporate Rate

A

A special rate for sleeping rooms or other goods/services that is made available to business travelers. These rates may vary by corporation, depending on the negotiated agreement.

62
Q

Corporate Travel

A

The market segment comprised of groups or individuals that work for a given company and are traveling for business reasons at the company’s expense.

63
Q

Cost and Freight

A

A pricing term indicating that freight costs are included in the quoted price

64
Q

Cost and Insurance

A

A pricing term indicating that insurance costs are included in the quoted price.

65
Q

Countervailing Duting

A

An import duty imposed to offset export grants, bounties or subsidies paid to foreign suppliers in certain countries by the governments of those countries as an incentive to exports.

66
Q

Country of Orgin

A

A person’s country of natural birth or citzenship

67
Q

Courier

A
  1. European term for travel professional who supervises arrival details/tours.
  2. a person or service who delivers messages, packages or mail
68
Q

Cover

A
  1. Table setting for one person
  2. Actual number of meals or servings, served at a food function
  3. Dome placed over a plate, used to keep food warm/cold - Cloche
69
Q

Covers

A

Actual number of meals served at a catered meal function or in a restaurant.

70
Q

Creative Common License

A

A form of copyright license that facilitates the free distribution of copyrighted works when specific criteria are followed.

71
Q

Credentials Committee

A

Committee formed to verify that individuals have the necessary qualifications to attend a meeting, cast votes, become a member of an association.

72
Q

Cross Aisle

A

A smaller aisle perpendicular to a larger main aisle

73
Q

Customs

A

the governmental authorities designated to collect duties levied by a country on imports and exports.

74
Q

Customs Broke

A

an individual or firm licensed to enter and clear goods through customs

75
Q

customs house

A

an individual or firm licensed to enter and clear goods through customs

76
Q

Cut off time

A
  1. A specific point in time at which exhibition contractor will cease all unloading or loading activities for the day.
  2. Specific time a shipment must be tendered to a transportation carrier in order to receive service that day.
77
Q

Daily Delegate Rate

A

Another name for Complete Meeting Package

78
Q

Dais

A

Raised platform usually above the floor of a hall/large room. Another name for Podium/Riser

79
Q

Damage Clause

A

Part of a contract dealing with procedures, penalties, and rights of the party causing damages

80
Q

Data Projector

A

Another name for LCD projector

81
Q

Debate

A

A discussion which takes place within a meeting, a public or private sitting or in one of the various types fo assemblies

82
Q

Declared Value

A

Shipper’s stated value of entire shipment

83
Q

Decor

A

props, lighting or other decorative elements used to create a theme, ambiance or mood at a function or special event

84
Q

Decorator

A

An individual or company providing installation and dismantling of booth/stand and hall dressing services for a trade show and/or its exhibitors.

85
Q

Dedicated Bandwith

A

a set amount of bandwidth that is exclusively available to the end user or group

86
Q

Delay Speakres

A

Loudspeakers that are used to cover assignments out of the range of the main loudspeaker.

87
Q

Delegate

A

Outside of North America, a general term for registered meeting participant.

88
Q

Demi-Pension

A

A rate inclusive of breakfast and dinner in addition to the room.

89
Q

Destination Management Company

A

A professional services company possessing extensive local knowledge, expertise and resources, specializing in design and implementation of events, activities, tours, transportation and program logistics.

90
Q

Destination Marketing Organization

A

Promotes economic development of the community through travel and tourism. Provide information on local resources and services.

91
Q

Destinations International

A

DI is a member of the Events Industry Council.

92
Q

Dimmer Board

A

Another name for Switchboard

93
Q

Dine Around

A

Use of a number of restaurants in a destination with reservations and billing arrangements to one particular client

94
Q

Direct Spending

A

all expenditures associated with an event that flow into the host destination’s local economy. This includes attendee spending, exhibitor spending and event organizer spending.

95
Q

Discussion Group

A

A group of participants assigned to debate or explore a topic within some types of meetings. Similar to a working group, but typically with an expectation for formal reports.

96
Q

Display Rules & Regulations

A

A set of specifications for exhibit construction endorsed by all major exhibit industry associations.

97
Q

Distance Learning

A

Education delivered through a variety of technological and communication methods, including: email, e-learning platforms, web conferencing, mobile apps and podcasts. Another name for virtual learning.

98
Q

DMC Consortium

A

National and/or international alliances of DMCs that form select communities for the purpose of sharing collective efforts for business sharing, education, ethics.

99
Q

Docent

A

A person who acts as a guide for visitors and tourists, typically on a volunteer basis.

100
Q

Dock Receipt

A

A receipt issued by an ocean carrier to acknowledge receipt of a shipment at the carrier’s dock.

101
Q

Double Booking

A
  1. Reserving a space for two groups to use at the same time, same place, etc.
  2. an organization reserving space in more than one venue for the same event.
  3. Two or more reservations made for the same traveler for the same dates.
102
Q

Double Cloth

A

Use two tablecloths on a table for decorative purposes

103
Q

Double-Occupancy

A

A hotel guest room that may be occupied by two people

104
Q

Double Room Rate

A

The price per person for a double occupancy hotel guest room

105
Q

Double Double Room

A

A hotel guest room with two double beds

106
Q

Downstage

A

Front of the stage, closet to the audience

107
Q

Dram Shop Laws

A

In the US - a term for laws covering the liability of people serving alcoholic beverages. Under these laws, a party injured by an intoxicated person can sue establishments contributing to that person’s intoxication

108
Q

Dressing the Exhibit

A

Placing graphics, plants, literature and applying any finishing touches to the display

109
Q

Duty

A

Fee levied on imported and exported good

110
Q

Duty Manager

A

Person at a facility in charge of operations and/or guest relations for a certain period of time.

111
Q

E-Poster System

A

A system that uses a large monitor and computer to display multimedia versions of a poster; typically used at scientific/medical conferences