General Troubleshooting Flashcards
computer is slow
The IT officer first needs to check if the computer takes a longer time to start. The next step would be to check if the computer is slow with just one application or completely. Then the system is checked for virus, spyware, and malware. And finally, the system is to be checked for the space available in the hard disk drive.
tools for problem-solving
Team members, experience, manuals, and knowledge are a few tools which are useful for troubleshooting
Lost Network Connectivity
- Check the cable if it is connected to the workstation/ notebook and if it is receiving signal from the switch.
- Check using the command “ipconfig” to confirm the IP range that the user’s machine is in if it is using APIPA address, This will mean the machine can not reach the DHCP server and if the user has an assigned static address try pinging the gateway, DNS,Proxy Server or one of the Domain Controllers.
- If all pinged replies successfully check to see the proxy settings through Lan Settings on your Browser.
- Depending on the structure of your corporate network you might need to check the mac address (of the user’s workstation) on the cisco switches (if used) to find out which VLan is it in and move it to the correct VLan.
BSOD
BSOD stands for blue screen of death. When there is some fault in OS or hardware then Windows can’t run the program and gives a blue screen with a code. To resolve this problem the best way is to reboot the system. If it doesn’t work than boot the system in the safe mode.
major problem is RAM first check with ram then go to safe mode scan your PC by using antivirus at the same time update drivers it should be mother board supported drivers or else use recommended software.
Windows Cannot Currently Check For Updates
There could be two possible reasons:
Missing/corrupted files
Update services down
o Go to Run, type “services.msc” without quotes and press Enter.
o Locate Windows Update.
o Right click on Service and select Properties.
o In Start-up type, select Enable.
o Click Start under Service status.
o Click OK.
Windows Stops Responding
You should try to know the exact moment when your computer just stops responding, such as: if it happens often while your computer is at hard work (like at the time of playing games) then you should check the issues related to heat. The intake fan of your computer might have failed, or perhaps the vent might have been blocked. Also ensure that the heat sink of CPU is making good contact with the processor’s top part and you must also ensure that the fan of the CPU is clean. In case the problem happens randomly then scan your computer because there might be a virus behind all these problems. You should also check the driver software if they are up to date or not. If again the problem is still there then check the hardware, RAM of your computer or power supply might have problem.
Raise The General Performance
In case your computer’s general performance is slow then maybe the basic maintenance can resolve this issue easily. First of all you should uninstall all the unnecessary programs which you don’t use any longer. Start the defragment process to all your disk drives regularly. Some programs like ‘helper’ are mainly used to launch the application quickly. Those are associated with this program and this ‘helper’ program runs in the background when you start the Windows. But if you don’t use those programs which are associated with the ‘helper’ program then it is necessary to uninstall it because it can ‘help’ in slowing down your computer. If you use only few and necessary programs then your computer will be with good performance, therefore, you should remove all the unused programs.
The Web Browser Stops Responding Or Becomes Slow
Browser crash, slowness, and pop-up advertisements are the most common troubles faced while surfing the internet. There should be always a good performing anti-virus program in your computer if you face any of those troubles. Malware or virus infection can be the cause of those problems. It is extremely important to remove any malware as soon as possible. Those malwares are sometimes programmed to monitor the keystrokes and while browsing the internet your computer’s internal data or information can be stolen by the hackers. You will experience slow browsing while malware attacks your computer.
Problems After The Installation Of New Software
Right after the installation of any driver, utility or some other software programs you will be facing lots of issues and those problems may be caused by some reasons as below:
Confliction with the other programs installed in your computer. Issues with the program. Improper or incomplete installation of the program.
Computer’s Programs Stop Responding
Your computer’s operating system, driver software or some other programs may stop responding while using them or they can make other programs to stop running and there may be several reasons, like: lack of proper system resources, confliction between two software or hardware resources, bug in the driver software.
Disappearance Of The Quick Launch Buttons That Seemed To Be Previously In The Taskbar
For the solution to this problem follow the guidelines:
Right-click on the ‘Start’ button and then select the ‘Properties’.
Click on the ‘Taskbar’ tab that is on the top of the window.
If the ‘Show Quick Launch’ box is ticked then unmark it and click on ‘Apply’.
Now mark the box and click ‘Apply’ again.
After that quick launch will be there when the computer is rebooted and it will not disappear.
Message Saying “the Windows Logon Ui Encountered A Problem And Needed To Close.” And If The System
It is not normally an error message of the legitimate Microsoft Windows. It might be more likely the infection of spywares or viruses that attack the system. When you are having this problem then you should try booting your computer in the ‘Windows Safe Mode’ (press ‘F8’ while starting the Windows). It is also recommended to scan your computer’s Windows for the malwares and viruses in order to remove those infectious programs. Anti-Malware can be helpful in this situation.
Accidently Deleted The Utilities/accessories From The Add/remove Window Of Your Operating System
If you have deleted any program then you will need to do the system restoration that will restore the programs to the state like it was before. Click on the ‘Start’ and then go to the ‘Help and Support Center’, there you will see an option of ‘System Restore’. Now you will be able to perform the system restoration in order to recover the removed program.
Not Being Able To Uninstall A Program Because The Uninstall Log Is Not There
There are several solutions for this problem. You can remove or delete the registry keys associated with it and this is the most and best direct approach.
HKLM/Software/Microsoft/Windows/Current Version/Uninstall/ Or there are some programs which are designed to uninstall the programs such ‘Total Uninstall’ is a good uninstaller. Or you could run a maintenance utility for example CCLEANER.
