Gate Returns

Question 1

First window to open when a pilot call to add a gate return?

Answer 1

First open flight number window for trip

Question 2

If the pilot is calling AFTER their flight, what step can you pass on?

Answer 2

You can pass on deleting the actual time if all times are filled in

Question 3

What reason code do we input?

Answer 3

GR

Question 4

What additional comment do you input?

Answer 4

PER CA / FO / HERMES (whoever reported the GR)

Question 5

Second step for gate return?

Answer 5

Insert GR leg before

Question 6

What do you ask the pilot on the phone?

Answer 6

What were your OUT/IN times?

Question 7

When you insert the GR leg, what times do you input?

Answer 7

OUT time and Duration

Question 8

What boxes do you check or add when saving the GR leg? Do you check anything before hand?

Answer 8

Check notified
Add audit box
Yes, you check your flight number to ensure the crew was already marked notified before checking notified again

Question 9

Third step in gate return after saving the GR leg? (Hint: before validation)

Answer 9

Check flight number crew doesn’t have an additional FO, CA, or DH that was not in the trip you just changed
If they do open that flight trip to add GR leg

Question 10

Last step for gate return?

Answer 10

Clear validation report for that GR day

Question 11

If there is a dead head on the trip you’re adding a ground leg to, what do you do?

Answer 11

Insert leg to add a LIMO with OUT/IN times from GR leg along with the credit

Question 12

For an engine run/aircraft reposition, what do you do?

Answer 12

In remarks input - (date) ER/REPO in (trip) TFP added/not added

Question 13

How many TFP does an engine run receive and when?

Answer 13

1 TFP at the END of the day total