G4/216 Reception Flashcards
Which act does this statement relate to
‘Adhere to salon policy in maintaining the security of stored information and confidentiality,
The Data Protection Act
What is the procedure for taking messages?
Accurately record and pass on to relevant person as soon as possible.
Should business account information be stored in the reception area?
No
Making an appointment booking correctly will ensure
The client turns up on time on the day requested
Name the 2 types of appointment systems
Electronic and manual.
Which act does this statement refer to
‘Goods provided must be of satisfactory quality and standard of workmanship’
The Sale and Supply of Goods Act
What type of question is this?
What products do you use on your skin?
open question
Give examples of good non-verbal communication
Open posture and eye contact.
Why is it important to check the change given to the client?
ensure the correct amount is given back
What action should be taken if a suspected fraudulent payment is being made with a stolen card?
Ask the client to wait while you report and hand the card to manager.
What action should be followed if cheque payment is being taken without a cheque guarantee card?
Check with manager and write the client’s name and address on the back.
What of the best method to check authenticity of a £50 note?
Check the quality of the paper and print, watermark and metallic thread.
To whom should problems at reception be referred?
The manager
Give examples of effective ways to maintain security at the reception area
Ensure the reception area is manned at all times.
Lock the till, during opening hours.
Salon has security cameras.
