functional areas

Question 1

research and development

Answer 1

involves researching your market and your customer needs

developing new and improved products and services to fit these needs.

Question 2

Design

Answer 2

The process of aligning the structure of an organisation with its objective

Question 3

Purchasing

Answer 3

concerned with acquiring goods and services for use by the organisation

this involves price, quantity and quality

Question 4

Production

Answer 4

the manner in which you organise the process of production of goods or services in your business.

this include raw materials, labour and capital.

Question 5

Marketing

Answer 5

activities a company undertakes to promote the buying or selling of a product or service.

advertising, selling, and delivering products to consumers

Question 6

Sales

Answer 6

key role in the building of loyalty and trust between customer and business.

Question 7

Distribution and dispatch

Answer 7

Dispatch a procedure for assigning employees (workers) or vehicles to tasks (like shifts or routes).

Distribution is the process of making a product or service available for the consumer or business user who needs it.

Question 8

Human resources

Answer 8

functional area specifically for recruitment, payroll, employment policies and employees benefits, along with temporary cover/sick.

Question 9

Administration

Answer 9

role that has to budgeting reporting and recording planning organising staffing, directing coordinating and controlling

Question 10

Management information service

Answer 10

(MIS)Management information service is a computer system consisting of hardware and software that serves as a backup for the business.

it collects data from numerous online systems and then reports data directly to management

Question 11

Customer service

Answer 11

Customer service is an area specifically for customers’ complaints.