Frontier HR Questions

Question 1

Why do you want to work at Frontier?

Answer 1

Frontier’s ULCC makes it available for everyone especially people who couldn’t afford some other airlines. The idea of being able to help make someone’s first ever flight or maybe their only flight safely happen and an enjoyable experience makes me really excited for an opportunity to fly with Frontier. Being an ULCC carrier makes exploring the world possible for many more people. It also puts Frontier in a position to continue to grow and be sustainable no matter where the economy is. That security with the company I’m working for means I can grow my career with the same company for my entire airline career. I also like many of Frontier’s bases which add to the quality of life.

Question 2

What do you know about Frontier?

Answer 2

Frontier is a ULCC based out of Colorado. Their slogan is Low Fares Done Right. Frontier has orders to more than double their fleet and I think is looking to increase their crew size for that reason. Currently have about 2,000 pilots based in Atlanta, Denver, Dallas, Orlando and a few other locations. I also love that in their goals they say their standards are environmentally focused and they will get you to your destination efficiently.

Question 3

Tell me about a time you struggled in training?

Answer 3

EMB120 training – struggling with the systems and v1 cuts; spent a lot of time outside of the classroom studying and understanding my flows which helped me to learn the systems a lot better. Understanding why we do each of the hydraulics checks as an example; or what if a certain light on the MAP didn’t come on during a certain check

Question 4

Tell me about a time you scared yourself in an airplane

Answer 4

wake turbulence on short final

Question 5

What can you do as a pilot to help us overcome our customer service issues

Answer 5

be a positive part of the team, always greeting people with a smile and positive attitude and getting people to their destination on time and safely. Additionally being a good and transparent communicator when there are unexpected delays.

Question 6

Tell me about a time you went above and beyond for a customer.

Answer 6

Oliver – doing dozens of hours of free grounds because he was having a hard time affording the last stretch of his instrument training and I wanted to help him accomplish his goal.

Question 7

Tell us your favorite memory item

Answer 7

Engine failure after V1

Question 8

What is one quality you will bring to Frontier and how will you use it?

Answer 8

Empathy – I’m a very empathetic person and with that connect easily with others. I think that could be a good trait to have when dealing with customers whether its resolving conflict or if they’re just asking questions while waiting in the terminal. Additionally, this will allow me to be an effective team member and leader.

Question 9

Tell me about the hardest time you had in your aviation career.

Answer 9

failing my private checkride and building my confidence again so I didn’t feel like an imposter and like I belonged.

Question 10

What do you think makes a successful pilot?

Answer 10

a. Strong technical knowledge
b. Flying ability
c. Never give up attitude
d. Strong under pressure
e. Good communicator
f. Discipline

Question 11

Who is our customer?

Answer 11

the flying public and all outside vendors who support us.

Question 12

Tell me about a time you had a conflict with a coworker?

Answer 12

Ricky at FlightSafety

Question 13

What is the pilot’s role when it comes to customer service?

Answer 13

To do everything we can to get the customer to their destination safely and on time and to make their journey as smooth as possible.

Question 14

Tell me about yourself.

Answer 14

a. Love to be active – crossfit, soccer, tennis, hiking with my dog
b. Gardening
c. Movies
d. Trying new foods
e. Cooking and baking
f. Driven and ambitious and love to learn new things

Question 15

What will you bring to F9?

Answer 15

a. Accountability
b. Work Ethic
c. Humor, when appropriate
d. Positivity

Question 16

When was the last time you broke a regulation?

Answer 16

61.195 (flight instructor limitations) I did 8.5 dual given in a 24 hour period. On my last flight we were given an arrival I didn’t plan for and put in a hold for 20 minutes because they had a lot of faster traffic they prioritized ahead of us.

Question 17

What is their slogan? And what does it mean

Answer 17

Low Fares Done Right – Offer low airline prices but done very fairly and with good customer service. Environmentally focused, low fairs and will get you to your destination efficiently.

Question 18

What makes a great captain?

Answer 18

Someone who stays calm underpressure, a great communicator and an effective decision maker who knows his airplane and how to manage people.

Question 19

Tell me about a difficult transition you had to make?

Answer 19

Quitting my job in the chemical industry and pursing my dream of being a pilot

Question 20

What type of leader impresses you most?

Answer 20

Someone who is technically knowledgeable but can still communicate effectively and make good sound decisions indecisively

Question 21

What do you look for in a crewmember?

Answer 21

Great CRM skills, friendly and love their job

Question 22

What was your biggest struggle or disappointment in aviation?

Answer 22

Failing my private checkride and feeling like I belonged.

Question 23

An old lady approached you in the terminal and was complaining how Frontier “nickel and dime everything from bags to everything else”, what would you say to her?

Answer 23

Ask her why she felt that way. Listen. Then explain to her that in order to have the lowest possible fares, things have to be itemized and priced separately. But this makes it possible for her to decide exactly how she’d like to spend her money and get to her destination as cost effectively as possible, with the least environmental impact and on time.

Question 24

How do you stay motivated and not compliant?

Answer 24

I love to learn and I’ve learned that when you love what you do, it never feels like a job when you are learning for it. I love flying and I love learning more things about aviation. I’ve also seen what happens when pilots stop learning and get complacent and its reinforced the moto of a good pilot is always learning.

Question 25

Tell me about a good leader with an example.

Answer 25

Someone who is humble, has integrity, passion and the ability to coach and influence others. My dad.

Question 26

What would you change about yourself?

Answer 26

I am my worst critic and very hard on myself, sometimes too hard. If I can do something, I will always figure out a way to do it, even it means expending too much of myself. I will always work hard but I could learn to work less hard and prioritize rest.

Question 27

Tell me about your leadership style.

Answer 27

I am open minded and want to listen to other’s opinions before making any decision and am generally good at leading through influence vs command.