Front Counter Flashcards
1
Q
What are the 6 pertinent question?
A
What do I know? How did I get that? What do I do with it? What else do I need to know? How did I get that? What do I do with it?
2
Q
Explain TED’s
A
Tell me
Explain to me
Describe to me
Show me
3
Q
Name some front counter duties?
A
Police certificates Lost and found property General telephone and counter enquiries Traffic and vehicle matters Bail reporting Identifying particulars notice Fire arm licence DV applications/reporting breaches of DV protection orders Taking a complaint Missing person reports
4
Q
What is a Complaint Acknowledgement Card?
A
A Complaint Acknowledgement Card is provided to a victim/complainant who has reported an offence or lost property to a police officer.
5
Q
Explain BISM?
A
Active listening Empathy Rapport Influence Behavioural change
6
Q
Name some active listening techniques
A
Emotion-labelling "im hearing" Mirroring/reflecting Paraphrasing Effective Pauses Minimal encouragers Open ended questions.
