Four dimensions of service management

Question 1

The four dimensions of service management

Answer 1

Organization and people.
Information and technology.
Partners and suppliers.
Value streams and processes

Question 2

Organization and people

Answer 2

Ensure that in ways an organization is structured and managed, as well as it’s role, responsibilities, and systems of authority are communication, are well defined and support its overall strategy and operating model.

Question 3

People (Organization and People)

Answer 3

Include stakeholders in a service relationship, customers employees of suppliers, employees of the service provider are key! Skills and competencies of teams and individuals are key. As well as management, leadership styles, communication and collaboration skills.

Question 4

Information Technology

Answer 4

The information and knowledge necessary for service management, as well as the technologies required.
Ex. Workflow management systems. Knowledge bases inventory systems. Communication systems. Analytical tools.

Question 5

Security and compliance to privacy live here

Answer 5

Information and technology

Question 6

Partners and suppliers

Answer 6

Every organization and every service depends to some extent on services provided by other organizations.

Question 7

Value streams and processes

Answer 7

Defines the activities, workflow, controls, and procedures needed to achieve agreed objectives

Question 8

Value stream

Answer 8

A series of steps an organization undertakes to create and deliver products and services to consumer (input)

Question 9

Processes

Answer 9

A set of interrelated or interacting activities that transform inputs into outputs.

Question 10

Four dimensions of service management

Answer 10

Represent a holistic approach to service management, and organizations should ensure that there is a balance of focus between each dimension