Forms Flashcards

1
Q

What does a form display?

A

A record from a table

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2
Q

What object can we use to create, view, or modify a record in a table?

A

A form

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3
Q

How can we access a form from the Applications menu?

A
  • By opening an existing record (Incident > Open)
  • By creating a new record (Incident > New)
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4
Q

Where do we disable tabed forms?

A

User menu > Preferences > Display

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5
Q

What are the main field types?

A
  • String field
  • Choice field (select from a list of choices)
  • True / False field (checkbox)
  • Reference field (enter or select a value from a related table)
  • Journal fields (Additional comments, Work notes)
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6
Q

How to display a preview of a related record from a reference field?

A

Click the reference icon next to the Reference field

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7
Q

On the personalize form list of fields, why are some fields greyed?

A

Those fields either are mandatory and cannot be hidden, or they are already hidden by some UI Policy or client script(like the On hold reason field)

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8
Q

What is a formatter?

A

A form element used to display info that is not a field in the record (Activities stream, Related Search Results)

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9
Q

What capability lets us set form field values that are commonly used all at once in a form?

A

Form template

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10
Q

What are the 3 effects of a form template?

A
  • Set values for specific fields on the record
  • Does not change configuration or personalization of form fields
  • Sets values of fields on the underlying table even if those fields are not displayed on the form
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11
Q

When creating a form template for all users to view and apply it, what do we need to check on the template form?

A

Check Global

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12
Q

What are form views?

A

Unique configurations of system forms, targeted to users with specific needs for that form

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13
Q

What feature allows the configuration of form views?

A

Form Designer

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14
Q

Where to navigate to create a new form view?

A

From a form, Context menu > Configure > Form Design

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15
Q

Which roles are required to configure forms with Form Designer?

A

admin

personalize_form

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16
Q

Where to navigate to see form template records?

A

sys_template.list

17
Q

Where to navigate to create a form template?

A

System Definition > Templates > New

18
Q

A customer would like to automate the assignment of some incidents by category to the specific teams responsible for those types of incidents. Where to navigate to fulfill that request?

A

System Policy > Rules > Assignment Lookup Rules