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SN > Catalog Administration > Flashcards

Catalog Administration Flashcards

1
Q

What is Service Catalog?

A

A robust ordering system for users to request services and products offered by departments in the organization

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2
Q

What roles are required to manage multiple service catalogs and provide services to different teams in the organization?

A

catalog_admin

admin

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3
Q

How are the catalog items organized / grouped together?

A

Into categories

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4
Q

What is one limitation of Catalog Builder?

A

Certain entities cannot be created or edited with Catalog Builder

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5
Q

Which role creates the templates using Catalog Builder?

A

Catalog administrators

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6
Q

Who then uses the catalog builder templates and how?

A

Business and Process owners create catalog items using the templates based on gathered requirements

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7
Q

What roles can add advanced capabilities to Catalog Items?

A

Catalog admins and developers

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8
Q

What can one do using Catalog Builder?

A
  • Create catalog items and item templates
  • View available catalog items and item templates
  • View recently updated catalog items
  • View the configured content that describes the catalog building process in the organization
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9
Q

What are the 3 main parts under which catalog components fall?

A
  • Order
  • Order form
  • Order process
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10
Q

What is generated when a catalog item is submitted?

A
  • A Request, a Requested Item, and one or many Catalog Tasks
  • A Task record (when the catalog item is a Record Producer)
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11
Q

What is an Order Guide?

A

A set of catalog items grouped logically together to be submitted under 1 request

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12
Q

What type of catalog item generates a Task record?

A

Record Producer

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13
Q

What are the characteristics of a catalog variable?

A
  • Used to gather info relative to the customer’s needs
  • Can affect the order price
  • Flagged as Global by default (display in the execution tasks of the requested item)
  • Defined once, can be reused in multiple places
  • Are attached to a catalog item in the Service Catalog
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14
Q

What is a collection of variables that can be shared across various catalog items and order guides?

A

Variable Set

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15
Q

What are the common variable types?

A
  • Multiple Choice
  • Select Box
  • Single Line Text
  • Reference
  • Checkbox
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16
Q

Where to navigate to create a Variable Set?

A

All > Service Catalog > Catalog Variables > Variable Sets

17
Q

When creating a new Catalog Item, what are the options regarding the flow?

A
  • Create a flow attached to the catalog item
  • Use the Service Catalog Item Request base system flow
18
Q

Where do we navigate to create a new catalog item or update an existing catalog item?

A

All > Service Catalog > Catalog Definitions > Maintain Items

19
Q

To which entities can we attach variables?

A
  • catalog item
  • execution plan
20
Q

What is Variable Set and how many fields does it have?

A

A container to store reusable Catalog Variables.

It has 2 fields: Name and Description

21
Q

Where to navigate to create a Variable Set?

A

All > Service Catalog > Catalog Variables > Variable Sets

22
Q

Where do we add the variables in a variable set?

A

In a Related List at the bottom of the Variable Set record after saving it

23
Q

Which field establishes the order in the sequence of variables?

A

Order field
(100 to display first, 200 to display second, etc)

24
Q

Which Catalog Item generates task-based records and can be used anywhere in the Platform?

A

Record Producer

25
Q

Which records are created when an order is placed?

A
  • Request
  • Request Item
  • Catalog task
26
Q

What are the 3 Service Catalog tables?

A
  • Request [sc_request]
  • Requested Item [sc_req_item]
  • Catalog Task [sc_task]
27
Q

Where can users navigate to track their request?

A

All > Self-Service > My Requests

28
Q

What do Flow Stages indicate?

A

The progress or state of an item in the delivery process

29
Q

What are the Flow Stages?

A
  • Waiting for Approval (In Progress)
  • Approved
  • Pending (Has not started)
  • Fulfillment (In Progress)
  • Deployment / Delivery
  • Completed
30
Q

What is the set of conditions that are evaluated to determine if a user can access a catalog item?

A

User Criteria

31
Q

Where do we set the User Criteria?

A

In the Related List > Available for / Not Available for, on the catalog item form of the category form

32
Q

Which User Criteria, between Available For and Not Available For, overrides the other?

A

Not Available For overrides Available For

33
Q

We do not see the Related List Available For on a catalog item form. What must we do?

A

Configure the form to make it appear

34
Q

Where to navigate to add new categories or categories hierarchies?

A

All > Service Catalog > Maintain Categories

35
Q

Where to navigate to get to Flow Designer?

A

All > Process automation > Flow Designer

36
Q

Where to navigate to find email notifications?

A

All > System Mailboxes > Outbound > Outbox

37
Q

How to preview an email notification?

A

Right click on the email date and select Preview Email

SN (21 decks)

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