Foot Locker Flashcards
What do you mean by a consultative sales approach? How did you use it?
A consultative sales approach involves understanding the customer’s needs and providing tailored solutions. At Foot Locker, I used this approach to help customers find the right products for their athletic needs, asking questions about their preferences and recommending products based on their lifestyle and usage.
How did you train and mentor new associates? What was your process?
I guided new associates by providing on-the-job training, providing stockroom walkthroughs, and demonstrating sales techniques. I also shared best practices for customer service, ensuring that they understood how to deliver a positive experience to every customer.
What strategies did you use to increase transaction sizes?
I used cross-selling and upselling techniques to recommend complementary items, such as suggesting socks or laces when a customer bought shoes. This helped increase the average transaction size and boosted sales performance.
