FOOM- Prelims (Terms)

Question 1

Confidential personalized series of letters and/or numbers, which serve as user ID to log in/out the computer system.

Answer 1

access code

Question 2

Money received by the hotel in advance of the guest arrival to guarantee the room accommodations.

Answer 2

advance deposit

Question 3

Money requested by hotel at check-in of a guest who is unable to produce any of the credit cards or any other form of credit, accepted by the hotel.

Answer 3

advance payment

Question 4

changes in particulars against original reservation

Answer 4

amendment

Question 5

Goods and services given to the guest without any extra charge (e.g. soap, stationeries, shaving kit, sewing kit etc.)

Answer 5

amenities

Question 6

date of check-in

Answer 6

arrival

Question 7

heavy check-in and check-out on the same day

Answer 7

back to back

Question 8

Contains the records of all undesirable guests, companies and travel agents

Answer 8

black list

Question 9

Providing guests with alternative accommodations (to include complimentary transfers) in another hotel of the same category or higher due to unavailability of rooms.

Answer 9

bump off

Question 10

A reservation voided upon the request of the guest. Different types of reservations are subject to various cancellation requirements.

Answer 10

cancellation

Question 11

procedures involved in receiving and registering a guest at the front desk

Answer 11

check-in

Question 12

procedures involved in the settlement of accounts by a guest on his departure

Answer 12

checkout

Question 13

time designated by hotel for the guest to check-in his room, normally by 2:00PM

Answer 13

check-in time

Question 14

time designated by hotel for the guest to vacate his room at completion of stay, normally by 12:00nn.

Answer 14

checkout time

Question 15

Period when the hotel is fully booked. Additional reservations are declined.

Answer 15

closed out dates

Question 16

Refers to a room service that is free. Room or service provided but guest is not charged.

Answer 16

comp/ complimentary

Question 17

use of a hotel room from 8AM to 5PM (special rate is given)

Answer 17

day use

Question 18

checkout date

Answer 18

departure

Question 19

• indicated by guest who requires privacy
• for cases wherein the sign has been up more than 48 hours, Duty Manager may be required to check the room and ensure safety of guest.

Answer 19

Do- Not- Disturb (DND) or privacy sign

Question 20

room may be out of order or may be for other important reason

Answer 20

DNR (do not release)

Question 21

complete list of guests checking out on a given day with their expected departure time

Answer 21

due outs

Question 22

when a guest will be checking in before 1PM

Answer 22

early arrival

Question 23

a guest who wants to check- out before the original scheduled date or departure time

Answer 23

early departure

Question 24

• a condition wherein a guest arrives at the hotel without having to check in at the Front Desk
• however, guest needs to provide his credit card details by filling up the “C.C.A.F” and scanned copy of their ID prior to their date

Answer 24

express check-in

Question 25

- a condition whereby guest leaves the hotel without having to check out at the Front Desk - however, guest needs to furnish his credit card details on “Express Check out” Form, prior to his departure.

Answer 25

express check-out

Question 26

ETA

Answer 26

estimated time of arrival

Question 27

ETD

Answer 27

estimated time of departure

Question 28

FOC

Answer 28

free of charge

Question 29

record of all guest transaction created upon check in

Answer 29

folios

Question 30

report showing projected availability for determined lengths of time

Answer 30

forecast

Question 31

FOREX

Answer 31

foreign exchange currency

Question 32

- all rooms occupied - no rooms left to sell

Answer 32

full house

Question 33

clients

Answer 33

guest

Question 34

all departments not in direct contact with the guests, staff areas, off limits to guest

Answer 34

back-of-the-house

Question 35

all departments in direct contact with the guest

Answer 35

front-of-the-house

Question 36

rooms allocated for staff use or for any other official purpose without any charges

Answer 36

house use

Question 37

within the hotel

Answer 37

in- house

Question 38

male/female visitors of guests who stay overnight with a corresponding charge.

Answer 38

joiners

Question 39

additional time allotted by the hotel after normal check-out time (needs manager approval)

Answer 39

LCO (late check-out)

Question 40

a letter issued to the guest’s company as an assurance that they are shouldering the expenses.

Answer 40

LOA (letter of authorization)

Question 41

guest booked for a minimum of six (6) nights

Answer 41

LSG (long-staying guest)

Question 42

pick up time of luggage's from guests room upon checking-out

Answer 42

luggage down

Question 43

term used for when assisting guest in bringing their luggage to the assigned room

Answer 43

luggage up

Question 44

NCI

Answer 44

newly checked-in guest

Question 45

guest who fails to arrive on specified date of reservation

Answer 45

no show

Question 46

booking wherein the number of rooms is lesser than the expected arrival

Answer 46

overbooking

Question 47

a form completed and signed by the guest at the time of arrival

Answer 47

registration card

Question 48

assigning a room for a particular guest, not subject to change

Answer 48

room blocking

Question 49

two- way transfer from airport to hotel and from hotel to airport

Answer 49

round trip transfers

Question 50

room assigned by the reception desk as part of ocular inspections for tours and potential clients

Answer 50

showroom

Question 51

term used for guests who leave the hotel without setting their account

Answer 51

skipper

Question 52

convincing guest to utilize hotel products of a higher category in order to generate higher revenue

Answer 52

upsell