food tech

Question 1

job roles- Back of house

Answer 1

Executive chef
sous chef
pastry chef chef de partie
commis chef
kitchen porter

Question 2

Executive chef role?

Answer 2

In charge of kitchen, develops menus and overlooks staff

Question 3

sous chef role?

Answer 3

second in charge

Question 4

pastry chef role?

Answer 4

Pastries and deserts

Question 5

chef de partie role?

Answer 5

in charge of a specific station. Can finish whole dish and send to customers

Question 6

commis chef role?

Answer 6

trainee chef, helping other chefs (cannot finish whole dish and send to customers)

Question 7

kitchen porter role?

Answer 7

washes dishes

Question 8

hospitality qualifications

Answer 8

english and math

Question 9

catering qualifications

Answer 9

•bachelors degree
•first aid
•level 1/2 hospitality and catering

Question 10

commercial vs non-commercial

Answer 10

• commerical= main aim is to make profit
•non-commercial=still makes profit but isn’t main aim

Question 11

conference and function facilities?

Answer 11

•large rooms
•overhead projector/computer
•pens and paper
•refreshments

Question 12

5 star hotel services

Answer 12

•open all year
•multilingual receptionist
•wifi in all rooms
•24/7 room service
•spa/swimming pool
•business centre
•one restaurant open 24/7

Question 13

michelin star qualities

Answer 13

•quality of ingredients
•how food is cooked and presented and tastes
•skill level of chefs
•value of money
•outstanding service

Question 14

front of house roles

Answer 14

•front of house manager
•waiting staff
•concierge
•receptionist

Question 15

front of house manager role?

Answer 15

•oversees all staff
•provides training and hiring staff
•ensures good customer service

Question 16

waiting staff role?

Answer 16

•greets customers
•takes food and drink orders from customers
•serves them

Question 17

concierge role?

Answer 17

•advise customers about trips and tourist attractions
•books taxis
•parks customers cars

Question 18

receptionist role?

Answer 18

•takes bookings
•deals with questions and complaints
•checks in customers
•takes payments
•provides room keys

Question 19

types of contracts?

Answer 19

Full time
Part time
seasonal
Casual
Zero hour contract

Question 20

Full time?

Answer 20

fixed working hours, sick pay, holiday entitlement

Question 21

Part time?

Answer 21

only work certain days of the week, still have sick pay and holiday entitlement

Question 22

seasonal?

Answer 22

only works at busy times e.g. christmas

Question 23

Causal?

Answer 23

Agency arrange work to cover absent staff, no sick pay or holiday entitlement

Question 24

Zero hour contact?

Answer 24

employer doesn’t need to require employees to work, employees don’t have to accept work offered, no sick pay or holiday entitlement