FOIs: Human Behavior and Effective Communication

Question 1

Maslow’s Hierarchy of Needs

Answer 1

PS-BECS

PHYSIOLOGICAL: biological
SAFETY/SECURITY: feeling safe
BELONGING: social acceptance
ESTEEM (internal and external): self-respect and reputation
COGNITIVE+AESTHETIC: need to know and understand, connect with human emotion
SELF-ACTUALIZATION: “be all you can be”

Question 2

Human Factors That Inhibit Learning/Defense Mechanisms

Answer 2

DR DR FCPR

DENIAL: refusal to accept reality
REPRESSION: place uncomfortable thoughts into unconscious mind

DISPLACEMENT: unconscious shift of emotion
REACTION FORMATION: fakes a belief opposite to true belief because true belief causes anxiety

FANTASY: student engages in daydreams about how things should be
COMPENSATION: process of psychologically counterbalancing perceived weaknesses
PROJECTION: places blame onto someone else
RATIONALIZATION: subconscious technique for justifying actions that otherwise are acceptable

Question 3

Abnormal Reactions to Stress

Answer 3

PRESIM

Painstaking self-control
Rapid change in emotions
Extreme over-cooperation
Severe anger toward instructor
Inappropriate reactions (laughter, singing)
Marked changes in mood

Question 4

Basic Elements of Communication

Answer 4

SSR

Source - sender (the instructor)
Symbols - simple oral or visual cues
Receiver - listener (the student)

Question 5

Barriers to Effective Communication

Answer 5

COIL

Confusion Between Symbol and Symbolized Object

Overuse of Abstractions: words that are general rather than specific

Interference: prevent the process or activity from being carried out properly (physical, psychological, physiological)

Lack of Common Experience

Question 6

Developing Communication Skills

Answer 6

LIQIR

Listening
Instructional Communication: use techniques for good communication
Questioning: ask open-ended questions
Instructional Enhancement: instructor obtaining additional knowledge and training
Role Playing: eg, student teaches instructor a maneuver

Question 7

Definitions of Human Behavior

Answer 7

• An attempt to explain how and why humans function the way they do.
• SCIENTIFIC DEFINITION: The product of factors that cause people to act in predictable ways (public speaking example)
• Result of attempts to satisfy certain needs (food/water, respect/acceptance)