FM1 Pt2-3 First Impressions Flashcards
Who often makes the first impression on a client at a veterinary clinic?
The person answering the phone and making the appointment.
Why is it important to educate all staff on cat-friendly principles?
It ensures that the importance of these principles comes across to the client, creating a positive first impression.
What are some suggestions for cat-friendly appointment structures?
Implementing a cat-only consulting period or offering longer appointments for cats known to be anxious.
When does a cat’s experience at the clinic begin?
The cat’s experience starts before they enter the practice, with advice given on how to bring the cat to the clinic and keep them calm.
What type of cat carrier is recommended for ease of use and cleanliness?
A top-opening plastic-coated wire basket that is easy to clean.
Why should a cat carrier be covered with a towel or blanket?
Covering the carrier helps to create a sense of security and calm for the cat, reducing stress during transport.
Why should multiple cats be brought to the clinic in separate carriers?
To avoid defensive aggression between cats under stress.
How can a cat be habituated to its carrier at home?
By incorporating the carrier as a bedding or resting area and feeding the cat in the carrier to create a positive association.
What should be included in the carrier to make it familiar and reassuring to the cat?
Familiar smelling bedding and, optionally, synthetic feline pheromones like Feliway®.
What are the benefits of withholding food 1-2 hours before travel?
It helps to avoid motion sickness and encourages interest in treats at the clinic.
How should a cat carrier be positioned in the car during travel?
It should be secured in a footwell or on a seat with a seatbelt to prevent movement.
What is the importance of staying calm during travel with a cat?
Cats can pick up on their owner’s stress, so staying calm helps keep the cat relaxed.
Where should a cat carrier be placed in the clinic waiting room?
In an elevated position, away from dogs, and ideally in a separate waiting room.
Why should the cat carrier be part of the furniture at home?
To prevent the cat from associating the carrier only with vet visits, making it more familiar and less stressful.
What should be done if a cat panics at the sight of the carrier?
Keep calm, wrap the cat in a familiar-smelling towel, and gently place it in the carrier, preferably using a top-opening carrier.
