Flyability Flashcards
Can customers with a disability book a seat free of charge?
Customers with a disability are able to book 30 at the time of the booking at no extra cost they should be able to choose any seat except from emergency exits.
What does the code WCHR mean?
Customer can ascent and descent steps and walk to and from cabin seat but cannot manage long distances to or from the aircraft.
The customer could be provided with a wheelchair or a buggy depending on the aircraft.
What does the code WCHS mean?
Customers cannot ascent or descent steps but is able to make own way slowly to and from the cabin seat the customer could be provided with a wheelchair or buggy depending on the airport.
What does the code NNBH mean?
Customer has a fused like and cannot bend their knee.
What does the code WCHC mean?
Customer is completely immobile and requires a wheelchair to and from the aircraft seat. Note that WCHS and WCHC categories will generate a request for a highlift vehicle for non-jetty served flights.
What does the code PETC mean?
Customer is travelling with an assistance dog.
What does the code BLND mean?
Customer is blind or visually impaired.
What does the code DEAF mean?
Customer is deaf or hearing-impaired.
What does the code DPNA mean?
Customer has an intellectual developmental disability. Use of this keyword will guarantee appropriate assistance at the airport of departure arrival in transit it does not usually mean the use of wheelchair is required.
What does the code DSAB mean?
Customer needs a specific seat due to a disability. It could be for someone who is deaf and needs to sit to next to their interpreter, or someone that needs to be near a toilet.
