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British Airways > Baggage Allowance Policy > Flashcards

Baggage Allowance Policy Flashcards

1
Q

Baggage allowance for customers travelling in first?

A

3 bags 32KG

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2
Q

Club world and club Europe passengers baggage allowance?

A

2 Bags at 32KG

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3
Q

World Traveller Plus baggage allowance?

A

2 Bags at 23KG

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4
Q

World Traveller and Euro Traveller Bag Policy?

A

1 bag at 23KG

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5
Q

Infants (any cabin and destination) baggage allowance?

A

1 bag at 23KG + buggy + car seat.

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6
Q

Customers travelling to/from Ghana, Kenya and Nigeria Bag Policy? (Word traveller)

A

2 Bags at 23KG (world traveller)

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7
Q

Customers travelling between Europe and Japan? (World Traveller)

A

2 Bags at 23KG.

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8
Q

Customers travelling from London to Doha baggage allowance? (World traveller)

A

1 Bag at 32KG.

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9
Q

Customers connecting between India and USA/Canada and Bermuda Baggage Allowance? (World Traveller)

A

2 bags at 23KG

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10
Q

Customers travelling from Saudi Arabia to USA/Canada and Bermuda and the return journey to Saudi Arabia? (World Traveller)

A

2 Bags at 23KG

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11
Q

Customers travelling from Kuwait to British Airways networks and return journey to Kuwait? (World Travelling)

A

2 Bags at 23KG

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12
Q

If a customer is travelling on a connecting flight LHR-AMS-JFK
What baggage policy will they have?

A

The longest journey baggage policy.

LHR-JFK.

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13
Q

What is the cheapest way for basic fare passengers t get the best rate?

A

Book online and in advance to get the cheapest rate.

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14
Q

Surfboards?

A

Can be part of the customers checked baggage provided they don’t exceed the maximum weight restrictions dimensions are no more than:
190x75x65cm and are packed in recognised bag to protect against damage.

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15
Q

Skis and snow boarding equipment?

A

They are able to take it as checked baggage provided it is packed correctly. The bad can be no longer than 190 cm in length.
Must not exceed 190x75x65.

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16
Q

Are motorised bikes allowed?

A

No.

17
Q

Bikes (non motorised)?

A

Customers must let us know 72 hours prior to departure.
Will note in booking.
However not guaranteed to be on the same flight as them as limited space on smaller aircrafts.
Bike must be protected in bike cover.

18
Q

Sports Rackets and Sticks?

A

Only in checked hold luggage.
Pack in protective case or bag.
Items such as tennis rackets, squash rackets or hockey sticks are NOT permitted as hand baggage through airport security.
Each racket or stick carried = one item of baggage, customers need to check allowances.

19
Q

Smaller musical instruments?

A

Can be carried in cabin as part of but not in addition to customer hand baggage allowance.
Violins
Small wind instruments
Violas.

20
Q

Larger musical instruments?

A

Can be carried in the hold or customer can buy extra seat for the item in the cabin. To buy extra seat customers must contact BA at least 24 hours before their flight. Carry in hard case.
Guitar
Cellos

21
Q

What is the hand baggage allowance?

A 
1 BAG 
Maximum Size = 56x45x25cm
This includes wheels, pockets and handles. 
Plus 1 handbag/laptop bag 
Maximum Size= 45x36x20cm
22
Q

Infants hand luggage?

A

Infants are permitted to take 1 BAG

23
Q

What colour tag will be attached to a customers handbag/laptop bag and why?

A

A yellow tag to guarantee the customer can take the bag on board.

24
Q

This much is the charge for overweight baggage?

A

£65

25
Q

When may BA have bag charge exemptions?

A

Premier, Gold, silver executive club members.
First, Club World and Club Europe customers.
One world emerald and sapphire cardholders.
Any downgraded customer.

26
Q

What forms of payment do British Airways accept for excess baggage?

A

Credit card
Pre paid cards from travelex
Debit card
Pre pay online.

27
Q

How much do British Airways charge people carrying firearms onboard?

A

£125 at check in.

28
Q

Onward connecting flights and baggage

A 
Within 24 hours 
Valid passport and visas for all destinations on route 
Bookings must be confirmed and ticketed 
All flights must be on the same booking 
Travel must be via the same airport.
29
Q

Where would you direct the customer for oversize baggage?

A

Zone A15 or Zone H17

30
Q

What is the maximum dimension for a bike?

A

190x95x65cm

31
Q

How long before should a customer let BA know they wish to bring a bike in the hold?

A

72 hours before departure.

32
Q

What items are restricted onboard?

A

Flammable liquid
Toxic
Oxidizer
Non-flammable has

British Airways (8 decks)

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